Residential Program Manager

PATHWAYS YOUTH & FAMILY SERVICES INC

23h•Onsite

About The Position

The Program Manager provides ongoing support and training to staff as well as oversight of all facilities, equipment, supplies, and travel for the assigned residential program. Under the direction of the Program Administrator, supervises various program staff including any program and Shift Supervisors and Direct Support Professionals in order to ensure a well-run, safe and therapeutic program that meets the needs of the children and supports them in obtaining their goals. Acts as the Program Administrator in his/her absence.

Requirements

Must be at least 21 years of age.
Must have a High School Diploma or equivalent.
Minimum of three years of supervisory or manager experience in a therapeutic program or general residential operation serving children diagnosed as emotionally disturbed.
Must have at least two years of experience working with children in a child placing agency, or general residential operation.
Strong commitment to, and expertise in, working with children placed in substitute care.
Good understanding of child growth and development.
Ability to support the agency's culture, growth, and success through communication, accountability, and positivity.
Ability to be clear headed and decisive based on the scope of the position.
Ability to work efficiently and effectively both individually and as part of a team.
Ability to appropriately accept feedback through the supervision process thus displaying the willingness to learn, grow, and improve.
Demonstration of positive role modeling and leadership skills.
Ability to relate positively to residents, family members, staff, caseworkers/probation officers, referring agencies, volunteers, etc.
Effective oral and written communication skills.
Competent in using Microsoft Word, Excel, the Internet, and other software applications.
Ability to analyze and interpret data and write meaningful, concise reports.
Organizational skills.
Proof of valid Texas Driver's License (Type C).
Access to reliable transportation.
Proof of valid/current auto insurance.
Cleared motor vehicle driving record.
Three employment references.
Cleared criminal background check and signed statement regarding felony indictments/convictions.
Cleared TB test results (current within 12 months prior to employment).
Cleared pre-employment drug test.
Working cellular telephone.

Nice To Haves

Strongly prefer Bachelor Degree in a social service area from an accredited college or university.
If working in our IDD program, two years of experience working with children with developmental disabilities such as Autism, is preferred.

Responsibilities

Ensures that all Residential Child Care Licensing and Contract Standards, Youth for Tomorrow Standards, and Pathways policies and procedures are implemented.
Reports to the Program Administrator regarding support services, personnel, and fiscal issues, etc.
Assists the Program Administrator in short and long-term planning for the program.
Responds to emergency and crisis situations.
Assists with ensuring program policies and procedures are up to date and available for staff review.
Complete and documents facility inspections and generates work orders for repairs when necessary.
Prepares for any off-site travel activities (i.e., needed items, menus/food, etc.).
Provides leadership and direction to supervisors and direct care professionals.
Acts as a role-model and mentor.
Listens to staff concerns and works with them to resolve.
Assists with staff recruitment and hiring.
Facilitates orientation and initial training of new staff.
Provides ongoing training through on-the-job training and curriculum-based training.
Oversees work schedules for staff to ensure adequate supervision of residents.
Assists in the review of staff time sheets and vacation requests.
Assists with completing staff performance evaluations, employee corrective actions, performance plans and terminations.
Participates in intake staffing.
Develops recreation calendar as applicable for the program.
Reviews and approves incident reports and provides feedback to staff when necessary.
Attends program activities held off-site as necessary.
Assists with community service projects.
Intervenes in crisis situations involving residents when necessary.
Transports residents when necessary.
Attends court hearings when necessary.