Harm Reduction Shelters)

Alpha Project for the Homeless•San Diego, CA

13d•$20 - $22

About The Position

Under the direct supervision of the Monitor/Security Supervisor and Manager, the Residential Monitor and Security will maintain a secure facility and monitor activities in surrounding neighborhoods. They will assist with the day-to-day operations and ensure the safety and comfort of clients, employees, volunteers, and visitors. The Residential Monitor and Security will work collaboratively with residents, staff, providers, and guests to de-escalate confrontations as well as create opportunities and enhancements to the Emergency/Bridge Shelter.

Requirements

Candidates must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook.
Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.
High School diploma or GED and a minimum of a combined two (2) years of lived experience, and at least one (1) year of practical job experience
Three (3) years experience working with people, target population preferred.
Ability to communicate in person and over the phone, required
Strong written and verbal communication skills, required
Understanding confidentiality protocols and protecting personal information, required
Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required
Effectively problem-solve and maintain composure in high-pressure situations, required
Act as liaison with partner agencies
Ability to work independently with minimal daily supervision, required
Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures
Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention

Nice To Haves

CPR and First Aid, and NARCAN certification preferred
Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred
Bilingual speakers of any language preferred
Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint, preferred
Experience with principles and practices of data collection, HMIS, and Clarity experience, preferred

Responsibilities

Assess participant needs at admission and exit of program
Assist residents with requests/needs, including accessing supplies, clothing, food, etc.
Document and report incidents and daily activities as instructed
Assist clients with special needs as needed (disabled/seniors)
Collaborate with outside agencies
Make proper referrals to available resources and services
Ensure all participants and visitors are checking in and out of the facility
Document in the daily log during each shift
Provide security and safety both onsite and in the neighboring communities
Work collaboratively with the PD and HOT/PERT teams
Conduct fire and safety checks on a regular basis
Maintain a secure and safe environment for all participants
Resolve conflicts among participants professionally and efficiently
Janitorial and laundry services
Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual
Maintain confidentiality for all participants
Interact and work cooperatively with participants, service providers, and staff members

Benefits

Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance

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