Residential Life Student Assistant

College of St. Scholastica, Inc.•Duluth, MN

19h•Onsite

About The Position

The Residential Life Student Assistant (RLSA) is responsible for assisting the Residential Life office in day to day operations from answering phone calls and emails, to helping walk-in customers, to assisting with parent/family/student questions. The RLSA will also work very closely with the Residential Life professional staff team. This could include preparing training materials, assisting with the housing selection process, readying keys or Saints Cards, or other duties as assigned, such as answering e-mails, phone calls, making copies, hanging signs, etc. Job training will occur before the first shift and on the job.

Requirements

Must be a current CSS student
Students must qualify for federal student employment
Must be a current or incoming CSS student
Must qualify for federal student employment during the school year.
Must attend and participate in all required trainings
Must be able to pass the Kari Koskinen background check
High quality communication with everyone contacting the office
Honesty, appropriateness, and professionalism (including clothing)
Ability to schedule, place rooms, and arrange communications with groups
Ability to follow detail instructions and work independently from supervisor(s) and maintain self-regulated responsibilities
Ability to deal with the public; particularly housing guests, and handle emergency situations
Ability to remain calm, work quickly and efficient
Positive attitude and strong work ethic
Must be available to work until 5:00pm on the day of hall closing at the end of the semester

Nice To Haves

Strong customer service orientation and the ability to interact with a wide variety of people in a friendly, professional manner required.
Job functions require moving quickly, sitting, standing, and walking during shift.
Previous experience working with varieties of groups
Previous experience working independently yet on a team
Previous experience working in an office environment
Previous experience with google docs/sheets as well as Excel
Ability to be flexible

Responsibilities

Assist with housing placement, contracting, roommate selection, and communications
Run office in day-to-day manner
Check email, respond to phone calls, manage social media, and edit website
Create manuals for job roles
Update daily reports such as occupancy, e-mail, birthday
Check the Res Life e-mail and phone daily and respond accordingly
Assist in inventory of furniture
Assist with Orientation, Move-In, and Welcome Weekend activities in the residence halls as needed
Inventory, clean, and organize office space
Create signage for doors welcoming all guests
Other duties may be assigned by the Residential Life staff