Residential Lending Loan Officer Associate

Royal Bank of Canada

7d•Remote

About The Position

RESIDENTIAL LENDING LOAN OFFICER ASSOCIATE WHAT IS THE OPPORTUNITY? Provide support to one or more Residential Loan Officer to facilitate the timely review and submission of completed mortgage loan application packages, including supporting documentation required to process loan requests or modification requests. Support the Loan Officer in loan preparation and coordination with the operation teams to obtain/transmit necessary documentation and condition requests. Track and update Loan Officer on loan and pipeline status. WHAT WILL YOU DO? Assists the Loan Officer with new loan application by collecting supporting documentation, entering information into loan operating system and any other administrative responsibilities related to the preparation of a mortgage application. Managing all loan related documents in a share drive or other repository for such documents. Manage reporting to track needs by loan and the Loan Officer. Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments. Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan. Provide ongoing support for compliance with all applicable laws, regulations and administrative duties. Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan. Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity. WHAT DO YOU NEED TO SUCCEED?

Requirements

H.S. Diploma
Minimum 1 year of Customer Service experience or financial experience
SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Nice To Haves

Bachelor's degree highly preferred
Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
Utilizes independent judgment under general supervision.
May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.

Responsibilities

Assists the Loan Officer with new loan application by collecting supporting documentation, entering information into loan operating system and any other administrative responsibilities related to the preparation of a mortgage application.
Managing all loan related documents in a share drive or other repository for such documents.
Manage reporting to track needs by loan and the Loan Officer.
Assists the Loan Officer in submitting conditions, monitoring expiration date on credit commitments.
Contacts borrowers directly for additional information related to loan requests including documentation require to meet conditions necessary to complete the successful closing of the loan.
Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
Answers calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
Maintains a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity.