Home Lending Center Loan Officer

KeyBank • Brooklyn, OH

10d

About The Position

The Home Lending Center (HLC) Loan Officer (LO) assists clients with the origination of residential mortgage loans, offering analysis and advice on home lending solutions that align with clients' financial goals. This role involves developing referral sources to grow Key's home lending business and client base. The HLC LO is expected to meet or exceed sales goals while maintaining high standards of client satisfaction and loan quality.

Requirements

• Excellent written and verbal communication
• Strong customer service orientation
• Ability to prioritize and manage multiple tasks
• Proficiency in outbound calling
• Proficiency in sales/originator systems and workflow management
• Ability to assess borrower risk by analyzing credit, income, assets, and property data to ensure compliance with lending guidelines and risk standards.
• Proficiency in initiating and processing loan applications, including gathering documentation, evaluating eligibility, and coordinating with stakeholders through closing.
• Experience in generating new mortgage business through client engagement, pre-qualification, and application support, ensuring adherence to regulatory and internal policies.
• Knowledge of the full mortgage lifecycle, including application intake, underwriting, processing, closing, and post-closing procedures.
• Understanding of mortgage loan products, structures, and repayment terms, with the ability to guide borrowers through financing options and obligations.
• Skill in promoting mortgage products, building client relationships, and meeting sales targets through consultative selling and market awareness.
• Expertise in providing financing solutions for residential or commercial real estate, including risk assessment, loan structuring, and regulatory compliance.
• Capability to evaluate loan applications by analyzing financial statements, credit reports, and collateral to determine creditworthiness and repayment ability.
• Familiarity with Federal Housing Administration (FHA) loan programs, including eligibility criteria, documentation requirements, and underwriting guidelines.
• Understanding of Fannie Mae guidelines and processes, including loan delivery, eligibility standards, and secondary market practices.
• 1+ years Mortgage sales (required)

Nice To Haves

• Bachelor's Degree Business related field or equivalent experience (preferred)
• 1+ years Mortgage processing experience (preferred)
• 1+ years A working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred)

Responsibilities

• Prospect and develop new client relationships and loan originations through internal referrals and external centers of influence.
• Originate and process targeted number of family residential real estate mortgage transactions in line with Home Lending guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions
• Gather necessary documentation at loan registration and serve as the primary client contact throughout the loan process.
• Maintain high standards of client satisfaction and loan quality, ensuring efficient use of sales/originator systems and workflows.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Stay informed on real estate market trends and mortgage industry developments.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• This position is eligible to earn commission and deferred incentive compensation.
• In addition to commission, this position is compensated at a fixed hourly rate draw of $15.00 hourly.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level