Residential Inside Sales Retention

Midcontinent • Sioux Falls, SD

4h • $1,000 - $1,500 • Hybrid

About The Position

Contribute in the achievement of Midco revenue objectives through retaining
customer loyalty by listening to their individual needs, establishing value of
Midco products and services, and presenting customized solutions that fit the
customer’s needs.

Requirements

• High School diploma or GED required.
• At least 1 year of previous sales/retention and/or service experience required.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

Nice To Haves

• Associate or bachelor’s degree preferred.
• Leadership experience preferred.

Responsibilities

• Service inbound calls from residential customers requesting to disconnect service, add to services, change current services, or inquire about their current pricing.
• Complete proactive retention efforts by making outbound calls in order to build customer loyalty.
• Exceed organizational goals for revenue by retaining and upselling.
• Assist customers who have complex issues or questions about their billing.
• Save customer relationships by completing a needs assessment, making service recommendations, and presenting the value of products and services.
• Provide recommendations through value-based selling
• Understand customers concerns and tailor a plan of action in order to retain a customer relationship.
• Establish rapport and communicate effectively in all forms of communication with internal and external customers when taking inbound and making outbound calls.
• Handle inquiries with the ability to assess, analyze, and problem solve complex situations while maintaining a positive customer relationship.
• Address customer complaints with the goal of increasing satisfaction and securing the customer relationship.
• Accurately record customer transactions and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

Benefits

• Hybrid work from home (in office 1 day a week, work from home 4 days a week) available after training.
• Free Internet and Video services starting day 1!
• Shift differentials available!
• Bonus of $1,000-$1,500 per month for top performers!
• Opportunities for career progression!
• The schedule for this position will start 11am – 8pm, Monday-Friday.
• Earlier shift availability based on performance and/or tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED