Residential HVAC Installation Manager

BGIS • Hudson, FL

16h • $80,000 - $100,000 • Remote

About The Position

BGIS is currently seeking a Regional Service Manager to join the team Hudson, FL. (Remote). The Regional Service Manager is responsible for the effective management of commercial client services operation and supporting continued business growth. The position is responsible for one of the districts that cover the United States and oversees a team of commercial service technicians to deliver outstanding maintenance, service, installation, and support. The role drives team engagement to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Service Manager leads others positively exemplifying BGIS values. Are You Looking For A company that cares and wants you to achieve your career objective A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

Requirements

• Associate degree or equivalent training or equivalent work experience.
• Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities leading a team of technicians.
• In depth knowledge of applicable regulatory requirements and maintains current awareness.
• Strong commercial HVAC service and installation experience.
• Ability to lead and engage a team and drive performance to ensure all requirements are achieved.
• Skilled at communication including influencing, persuading, and negotiating and professionally interacting with customer facing interactions.
• Self-starter with ability to multitask and self-manage.
• Proactive problem-solving approach continuously increasing the proficiency of team members.
• Strong relationship building and maintenance skills with internal contacts, clients, and external vendors.
• Proficiency in computer applications including Microsoft Office.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Nice To Haves

• Journeyperson status and/or trade licensing preferred.
• Certification or additional training in an area of specialty would be a benefit.

Responsibilities

• HVAC Installation Team Management
• People Leadership
• Manage a team of service technicians for the assigned region.
• Lead team member engagement, development, performance management, hiring and retention, and compensation recommendations.
• Monitor the performance of service technicians and provide feedback.
• Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents.
• Verify work is performed in accordance with all internal and external requirements.
• Provide expertise and problem-solving support to team members.
• Contribute to the completion of other key initiatives as assigned.
• Regional Area Management
• Support and Assist dispatch functions and repair tickets to service technicians.
• Deploy team members to projects, work orders, and/or assignments and monitor for on-time and quality completion.
• Schedule and dispatch all preventative maintenance requirements to service technicians.
• Review all service and repair invoices completed by service technicians.
• Manage operational budgets with a focus on cost control and order expenditures.
• Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures.
• Maintain current awareness and ensures compliance with all applicable regulations and requirements.
• Drive team performance to confirm achievement of service level agreements and performance metrics.
• Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable.
• Work with other departments for specialized support and effective service delivery.
• Investigate and resolve operational issues.
• Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.
• Co-ordinate and Manage inventory as required.

Benefits

• Competitive Salary Rate: $80K - $100K
• Company-Provided Perks : Take-home vehicle, cellphone, tablet, annual boot voucher
• Generous Benefits : 5% 401(k) match, 48-168 hours PTO, 7 paid holidays, health/life/disability coverage
• Career Growth : Continuous training, clear advancement paths, and global network of 7,000+ professionals
• Sustainability Focus : Work on cutting-edge, eco-friendly HVAC projects

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree