Residential Coordinator Summer Position (Resource Employee)

University of Southern California • Los Angeles, CA

1d • $30 - $30 • Onsite

About The Position

USC Summer Programs offers students a preview of “freshman year” through its college immersion experience. Students explore Los Angeles as a laboratory for cultural learning beyond the traditional classroom. Our programs are designed to combine college level coursework, academic field trips, and structured extracurricular activities. USC Summer Programs offers 4-week courses in a variety of subjects from which students choose one course for intense study. Courses are interactive, engaging, and challenging, and students receive 3 units of transferrable USC elective credit upon successful completion of the 4-Week program. Reporting to the Associate Director of Admissions & Residential Life and managed in conjunction with the Academic Program Administrator, the Residential Coordinator is a temporary full-time, live-in professional position supporting, roughly, 850+ students and 90+ residential assistant staff. This position performs a variety of important daily operational tasks related to supervision and staff oversight, student support, emergency and crisis management, housing operations, and residential experience. Given the nature of this position, this role requires the highest level of flexibility, communication, and a positive attitude to both students and peers.

Requirements

• Bachelor’s degree
• Supervisory experience within residence life /residential education
• Experience working with youth/young adults
• Superior writing and communication skills
• Ability to understand the unique social-emotional needs of individual students
• Demonstrated cultural awareness and competency
• Ability to adjust to changing priorities and perform well under pressure
• Demonstrated organizational skills, attention to detail, and ability to work both independently and as part of a team

Nice To Haves

• Prior experience working with high school students, summer programs, and/ or residential programs.
• Prior experience coordinating social activities and events, involvement in campus-wide processes such as residential move-in, move-out, and welcome events.
• Friendly demeanor and helpful attitude.
• Problem-solving skills.
• Ability to remain patient and professional during stressful situations.
• Ability to work responsibly with or without direct supervision.

Responsibilities

• RA/Residential Oversight: Serve as an on-call residential lead to support the safety and security of the residence halls and residents. This includes evenings and weekends. Must be able to work and live on campus for the entire duration of the program to ensure a safe and community-oriented experience for students and staff. Monitor and administer Resident Advisor (RA) scheduling including on-call job duties, schedule conflicts, and time off schedule. Maintain continuous lines of communication with RA staff via verbal communication as well as through emails, texts, and phone calls. This includes facilitating assigned weekly residence hall floor check-ins with RA staff. Serve as the lead to RAs and students on an assigned residence hall floor and create and maintain an accepting, respectful, and friendly atmosphere that stimulates student learning and development. Establish rapport with students and RA staff through attentive listening, genuine care and support, awareness of student needs, and appropriate consultation and referral. Assist the summer programs team with mail & packages, including the physical pickup from Fedex and distribution of mail to students.
• Safety & Wellness: Assist with residential emergencies, including psychological, physical, mental health, and natural/environmental crises. Maintain health/emergency support and documentation. Document all student medical concerns that are addressed by the Student Health Center or another clinic/hospital. Supporting program staff to facilitate and cultivate a healthy, positive culture. Triage cases that require further evaluation and referral to USC’s mental health professionals. Assist and participate in program-wide initiatives and policies related to student wellness, safety, anti-bullying and social/emotional health. Work directly with students who experience difficulties within the program due to social or emotional adjustment. Maintain health/emergency support and documentation. Document all student medical concerns that are addressed by the Student Health Center or another clinic/hospital.
• Event/Program Coordination: Serve as the Residential Lead staff member for weekday activities and weekend events hosted within the residence hall. This includes the planning and coordination of college admissions workshops, time management workshops, and additional workshops as it relates to students transitioning from high school to college. Work closely with the Operations Team to support off-campus weekend trips to oversee bus-loading, attendance, and oversight at off-campus field trip locations. Provide oversight and guidance to RA staff, as it relates to social activities, delegate tasks appropriately, and oversee completion in alignment with expectations for student engagement and community building. Work with the Associate Director of Admissions and Residential Life to oversee residential student absences and tardies. Enforce university policies, USC Summer Programs policies, confront student behavior, and document student actions and/or situations when necessary. Participate in leadership team check-in meetings and report updates to the Senior Admin team. Other duties as assigned by department leadership.

Benefits

• Room and Board in USC Housing
• USC Hospitality Residential Dining meal plan with three meals provided daily, including weekends
• Planned Recreational and Program Activities, including the paid cost of admission fees and transportation. Past trips have included: Knott’s Berry Farm Amusement Park, and Santa Monica Beach/3rd St. Promenade

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level