Employee Resource Center Associate

MultiCare Health System

1d•$23 - $33

About The Position

The Employee Resource Center Associate is a key corporate shared services position providing a Tier 1 point of contact for MultiCare employees system-wide. In this position, you will ensure employees receive the highest quality of service by recognizing and prioritizing employee needs.

Requirements

Vocational business training or college course work or equivalent experience; AA degree preferred
Minimum three (3) years of experience in a Human Resources department or healthcare administration required
Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience
Experience with employee benefits, policies/procedures and union contracts preferred
Experience with computer software applications and/or high volume call center; health care environment experience preferred

Responsibilities

Serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns
Always project a friendly and professional image
Thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers
Review different benefits, contracts, pay, policies, etc. daily for any changes and adjusts notes accordingly