Residential Concierge Manager - Waters Condos

Horseshoe Bay Resort-posted 15 days ago

Full-time • Manager

Horseshoe Bay, TX

Accommodation

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Horseshoe Bay Resort's Condo Rental Program is looking to add a team member! The Residential Concierge will cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre-arrival grocery shopping, and placement of requested amenities. Because of the fluctuating demands of the Resort's operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence.
Respond to all voicemails and emails before the end day.
Review next day's arrivals for accuracy.
Walk through the next day's Owner and VIP arrivals.
Perform rental unit Inspections.
Audit all upcoming reservations 1 week prior.
Inspect all upcoming requests 2 weeks ahead.
Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation
Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.)
Distribute weekly updates/reports to Manager.
Review Property Rental sites of improper references to our facility
Notify manager of those advertising our facility without permission
Review website and marketing materials to ensure accuracy.
Submit Purchase Orders to Manager for PAR items or new unit set up items.
Assist Departments with sales training/site tours/overall guest satisfaction.
Assist Rental Program Manager with special projects.
Schedule repairs and maintenance as necessary with follow ups
Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity.
Maintain proper lines of communication with all departments to ensure that all details are communicated.
Develop working knowledge of all departments, the Resort, its amenities, and the competition.
Continuous training with the property management system and amenities reservations systems.

This position requires flexibility, creativity, social and interpersonal skills, decision making ability, initiative, and sense of urgency. These skills are required in order to address the items/issues which occur on a daily basis within the resort.
The ideal candidate will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis.
Customer service and/or resort experience is a strong plus.
Strong computer skills are a must.
The ideal candidate must be able to work well within a resort integrated database and must have a high degree of accuracy in performing these tasks.
This position also requires organizational and follow-up skills.
Customer service in resort and property management experience preferred.
High school diploma or equivalent, required.
Excellent interpersonal and communication skills
Planning, multi-tasking and strong computer skills
Use of Microsoft Office Suite of programs
Maintain a clean, safe and environmentally responsible work environment.
Must have neat and pleasant overall appearance.
Must be able to interact with co-workers and have a sense of TEAM.
Ability to read and interpret general business periodicals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedures.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.

A degree in a hospitality related industry is also a plus but not required.
College degree valued but not required.

Medical, Dental, Vision Insurance
Paid vacation, paid Holidays
401k plan with employer match
Long and short-term Disability
Major Illness Insurance
Accident Insurance
Limited access to some resort amenities (Golf, etc)
Retail and dining discounts
Discounts at all Crescent Hotels & Resorts properties
Associate housing and shuttle service
Weekly meal subsidies
Golf and Amenity Privileges
Associate discounts
Retail and Dining at Horseshoe Bay Resort
Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
Critical Illness and Accident plans
Associate Relief Fund
Privileges based on occupancy and business levels

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