Wellness Center Concierge, Residential
About The Position
The Omega Wellness Center is Omega's campus 'spa', offering a variety (over 45) services, e.g. massage, shiatsu, reflexology, energy work, facials, shamanic healing, intuitive guidance, and astrology readings. We are a high-volume center that requires staff to be able to handle a fast-paced work environment - answering questions with confidence and skill, while doing so with grace and enthusiasm so that our guests feel cared for and nurtured along the way. The Wellness Concierge is a guest's first point of contact, and they help set the tone for a guest's Wellness Center experience. Wellness Concierge are expected to act as a consultant/'expert' in all services provided, and the skill set of each provider, to ensure the highest quality of customer care.
Requirements
- Wellness Center/Spa experience preferred.
- Technical proficiency - comfortable using computers, proficient in Excel and Word and ability to learn complex software systems.
- Strong communication skills - able to clearly coney information verbally and/or in writing, actively listen and provide thoughtful responses.
- Attention to detail - fast learner, flexible, organized and able to multi-task in a demanding, fast-paced environment.
- Customer Service & Customer Experience Skills - possess a friendly, welcoming and approachable demeanor, showing empathy and remaining patient in stressful situations.
- Team collaboration - working well with others to ensure a seamless guest experience.
- Initiative - completing background tasks without being asked.
- Conflict Resolution Skills - capable of de-escalating situations and finding resolutions quickly.
- Comfort with and ability to complete cleaning tasks, e.g. trash removal, vacuuming, folding linens, etc.
Responsibilities
- Knowledge of Wellness Center services, individual provider skill sets, hours of operation and Omega campus events.
- Ability to optimize the booking process by understanding guest type, workshop schedules, campus events and daily schedules, meal times and Wellness Center promotions.
- Proficient navigation of Cenium (booking software), credit card machines and phones
- Promoting multiple bookings and products to ensure a richer and more memorable guest experience
- Acknowledge, welcome and greet guests
- Anticipate and address guests' questions and concerns, using clear and precise communication, and possess a willingness to find the correct information when unsure of the correct answer
- Approach all encounters in a friendly, warm and professional manner
- Daily tasks: checking in guests, managing guest flow in waiting area(s), calling guest no-shows, monitoring Wellness Center email inbox, cleaning, folding linens, etc.
- Uphold all Wellness Center policies and procedures, including cancellation policies
- Handle guest's private information with a high level of trust and confidentiality
- Receiving and noting any guest, or Provider, complaints and notifying a Manager when/if they occur
- Other duties as assigned by Supervisor
Benefits
- Wage
- Indoor housing
- Three delicious meals per day in our mostly vegetarian Dining Hall
- Access to Omega’s staff benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
