Wellness Center Supervisor

PetIQ•Alpharetta, GA

About The Position

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

Requirements

Experience in a leadership/management role managing 3 or more team members required
Must be 18 years of age or older
Valid driver’s license
Must be able to work weekends, varied weekdays and times.
Reliable transportation to and from work
Present professional appearance and positive conduct
Punctuality and dependability highly valued
Some outdoor clinic work and activities may be necessary

Nice To Haves

Previous customer service sales experience
Navigate computer software (iPad, Bluetooth devices and more)
Strong organizational, problem-solving, and analytical skills
Ability to work within a team to meet team goals and objectives
Comfort level in approaching host location’s customers to educate about our clinics
Ability to adapt to changing priorities
Experience in the veterinary field/retail management is highly valued
Must enjoy and be comfortable working with primarily dogs and cats of all sizes, temperaments and breeds, including handling and lifting animals as necessary
Present professional appearance and positive conduct
Punctuality and dependability highly valued
Knowledge of basic sales principles and application while making recommendations to clients
Knowledge of principles and processes for providing customer service
Able to work independently without direct supervision

Responsibilities

Provide customer service to clients by answering questions, and assisting them through the clinic process
Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed
Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions
Provide coaching to new employees and double check work for accuracy
Provide ongoing coaching and development to all Wellness Center staff
Lead the Wellness Center team to achieve results and meet goals
Resolve all staff issues, document and follow up as needed
Resolve all client issues, document and follow up as needed
Submit and deliver performance reviews to Wellness Center staff
Enter/verify employee time cards in ADP and submit payroll
Schedule staff in Apollo and find replacements when needed due to call-offs
Build and nurture relationships with host location management and staff
Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited
Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company’s protocols and on-site Veterinarian preferences
Promote the nail trim service to clients
Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured
Responsible for inventory and ensuring supplies are appropriately stocked
Responsible for performing inventory counts and submitting orders
Update POS materials and order replacements as needed
Manage administrative duties to include daily paperwork, and end of the day reconciliation
Answer client inquiries on the phone and in the store
Administer treatment under the Veterinarians supervision
Complete Health Certificates
Fill out prescriptions
Scan all pets for microchips
Clean up after pets including drool, urine, feces, and vomit
Ensure all clinical stations are operating appropriately
Ability to live our values and reinforce our brand promise with our partners, clients and team members
Other duties as assigned