1st Shift Residential Case Manager

Lawndale Christian Legal Center•Chicago, IL

22h•Onsite

About The Position

The Residential Case Manager plays a critical role in supporting residents through structured case management, crisis intervention, and holistic services. This position requires a high level of professionalism, accountability, and good judgment while working with risk clients ages 18-25 in a residential setting. The case manager will manage a caseload of up to 20 high-needs clients, ensuring treatment plans are implemented effectively, residents’ needs are met, and departmental goals are achieved.

Requirements

Bachelor's degree required in human services, social work, psychology or a related field. Equivalent experience may be considered.
5+ years of personal or professional experience working with justice involved youth under 25
5+ years of experience working with diverse populations and an understanding of the challenges faced by individuals with criminal justice involvement
Valid Driver’s License, Insurance, and daily reliable transportation
Strong de-escalation and negotiation skills
High level of interpersonal skills, relationship-building, and ability to relate to young people in the criminal justice system under 25
Passion for criminal justice reform, particularly reducing incarceration for young people through supportive community alternatives
Flexible and willingness to serve on a team in a new pilot program
Ability to create a culture of continuous quality improvement in service delivery and innovation;
Ability to work independently and be proactive
Passion for, understanding of, and commitment to LCLC’s vision and mission;

Nice To Haves

Masters degree preferred.

Responsibilities

Manages a caseload of up to 20 high-needs residents, ensuring each client receives individualized attention and support.
Builds, reviews, and assists residents in executing individualized treatment plans.
Document resident progress on a regular basis, ensuring accuracy and compliance with internal standards.
Perform crisis interventions when needed.
Facilitate educational programming for residents and plan group activities or events that support community engagement and skill development.
Encourage resident participation in structured programming to foster growth, accountability, and independence.
Build and maintain strong relationships with local service providers to expand opportunities for residents.
Collaborate with internal staff to meet department goals and ensure a consistent approach to service delivery.
Transport residents to and from community appointments, services, or programming as needed.
Greets and assists all clients, visitors, vendors, and employees in a friendly, courteous and professional manner.
Develop rapport and build long-term relationships with residents and their families
Daily monitoring of assigned client interactions within a communal residential environment, oversee house rules, chores and regulations to ensure a safe and harmonious living space
Collect program specific intake paperwork and conduct intakes for all assigned clients
Provides orientation to all new residents.
Reviews community policies and procedures related to lease compliance and reviews house rules in coordination with residential program rules
Assist clients in learning and improving independent living skills, i.e. personal hygiene, housekeeping skills, nutrition, and shopping for food and personal items.
Actively promotes the use of community resources and educational opportunities.
Performs crisis prevention and intervention as needed.
Reports critical client care issues or service provider issues to direct supervisor.
Support and/or facilitate client groups and workshops as assigned.
Maintains clients’ files.
Performs written and electronic recordkeeping as required by internal and external funders.
Complete hourly and daily staff activity report.
Host health, wellness, and nutrition programs and seminars to promote well-being
Support in planning and organization of groups, special activities, and outings that meet the needs and goals of the clients
Ensures court compliance for all legal matters
Support of Other Programs and Administrative Services As Needed and Assigned
LCLC anticipates there will be downtime when residents are participating in training, working off site, or sleeping. Other job responsibilities may be assigned during these times to support other programs or administrative services as needed for the organization. Additionally, duties will vary depending on your assigned shift.