Residential Aide

Friendship Place • Washington, DC

1d • $18 - $20 • Onsite

About The Position

The Brooks provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest DC. The program follows a Housing First philosophy and uses best practices to ensure participants can transition from short-term family housing to independent housing within 90 days. The Residential Aide provides 24-hour on-site monitoring services to support the safety and well-being of The Brooks participants, staff, and visitors. Residential Aides shall work cooperatively with program staff at all levels to ensure quality of service by performing hourly inspections of the building and immediate building exterior, and documenting/reporting any incidents.

Requirements

• Minimum high school diploma or equivalent.
• Customer Service experience is required.
• Educational experience may be waived if the candidate for employment can document having experienced homelessness
• General knowledge of working in a homeless shelter or residential facility is preferred.
• Provides excellent customer service and demonstrates reliability.
• The ability to work effectively in collaboration with diverse groups of people.
• Demonstrate empathy when responding to participants’ needs and requests.
• Use practices, including trauma-informed care, verbal judo, and other de-escalation and conflict resolution techniques.
• Ability to remain calm, collected, and professional under stress.
• Punctuality and ability to work independently.
• Experience with computer programs, including but not limited to Excel spreadsheets, emailing, etc.
• Strong commitment to mission, organizational core values, including racial equity and social justice.
• Must have a valid government-issued ID and reliable transportation.

Nice To Haves

• Experience working with vulnerable families and/or youth is preferred but not required.

Responsibilities

• Monitors the residents, units, and grounds of The Brooks at all times to ensure the security and safety of each resident.
• Provides appropriate oversight of the participants at the short-term family housing site and enforces program policies
• Provides de-escalation services to the participants as needed and to ensure safety and well-being of all staff and residents, including contacting MPD, Mobile Crisis, and/or CHAMPS as necessary.
• Assists in the planning and organization of recreational activities and events for families residing at The Brooks
• Reports unusual incidents to the appropriate parties OR writes unusual incident reports.
• Reports observations to case management staff to support the participants in progressing towards their goals.
• Performs weekly and as necessary inspections of units.
• Distributes food during meal services and discards waste.
• Residential Aides are responsible for the safety and security of the staff, clients, and the building at each STFH site.
• Residential Aides shall lead emergency protocols, report all incidents to both program and operational leadership, and be the point of contact when the PD and OM are not present at the site.
• Performs all other duties as assigned

Benefits

• We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees