Residential Aide

Cherokee Federal•New York, NY

2d•Onsite

About The Position

Residential Aides provide ongoing support to all onsite services. The Residential Aides assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Requirements

High school diploma or equivalent or the equivalent combination of education and experience.
1 to 2 years of progressively work experience in a housing or shelter program, services, and operations. Must have direct client services experience.
Spanish/English bilingual fluency required
Strong customer services background
Problem solving skills
Must be organized as well as, have excellent verbal, communication skills and the ability to work collaboratively with families
Able to prioritize and be accountable for timeliness to complete projects in a timely manner
Possess sensitivity to the service population’s cultural and socio-economic characteristics.
Ability to organize, multitask and prioritize duties and responsibilities efficiently
Past applicable job experience may include, but is not limited to: City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant.
Must pass pre-employment qualifications of Cherokee Federal

Responsibilities

Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
Facilitate resident new admissions and move outs
Generate and submit nightly rosters and file all documentation relating to shift coverage
Provide a professional greeting to all visitors and callers.
Ensure the lobby and front of the building are always cleared
Prevent loitering in all areas within and surrounding the building in conjunction with security
Assist with fire drills/emergency evacuations
Assist custodial and security staff with the maintenance and security of the facility
Distribute mail to families
Facilitate room check and hourly rounds
Facilitate the food distribution process including receiving food delivery
Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
Performs other job-related duties as assigned