Residential Aide Supervisor (The Monument)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

About The Position

To provide oversight to Residential Aid Operations. The Residential Aide Shift Supervisor (RAS) is responsible for assuring the general welfare and safety of the residents, staff, and the facility. This position is responsible for the supervision of the Residential Aides staff. The RAS is expected to ensure quality service deliverables by supervising the daily residential services and inspections, in order to ensure that all residents’ goals, targets, and performance outcomes are met on a daily/weekly/monthly basis during night and weekend shifts. The Residential Aid staff are the first welcoming face new clients are greeted by!

Requirements

Associates Degree or Bachelor's Degree preferred
Minimum two years of professional experience, with at least one year of experience in relevant roles (e.g., shelter operations, non-profits, operations management, community-based organization positions)
Bilingual in English and Spanish (written and spoken) preferred.
Ability to multi-task/be flexible in a fast-paced environment
Strong leadership skills
Excellent verbal and written communication skills
Strong organizational skills
Cultural awareness and understanding of client centered care
Proficient in Microsoft Office
Ability to learn computer databases such as CARES
Frequent walking and standing
Occasional lifting of up to 50lbs

Nice To Haves

Bilingual in English and Spanish (written and spoken) preferred.
Associates Degree or Bachelor's Degree preferred

Responsibilities

Provide direct supervision to 13 Residential Aides; promote staff development, evaluate their work and initiate performance improvement plans when required.
Coordinate schedules for RA’s and plan coverage as needed.
Lead regular staff meetings where resident issues, operations, policies, procedures, and program outcomes are discussed.
Oversee evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach are utilized.
In collaboration with the Assistant Program Director, conduct ongoing staff training on client care issues, agency policies, best practices and arrange for outside training as needed.
Establish and cultivate professional and positive relationships with families.
Collaborate with the Recreational Specialist to have RA staff conduct activities and co-facilitate groups.
Work with Program and Assistant Program Directors to define, document, and update (as necessary) building rules for residents and work with social service staff on ensuring compliance.
Oversee/conduct intakes during evenings, overnights, and weekends as needed.
Stay informed on all contract requirements, ensure compliance, and assist in completion of documentation/funder reporting.
Complete routine resident and facility checks to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).
Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.
Oversee Goddard and Contracted staff services to ensure all post, rounds and nightly reports are being conducted in accordance with written policies.
Oversee CARES intake system and ensure all clients are admitted in a timely fashion.
Supervise the daily food service and serve as liaison with contracted meal provider.
Flexibility in schedule, including some overnight and weekends, is required to ensure supervision is provided to all RAs across all shifts.