Residential Admissions Coordinator (53326)
About The Position
Are you ready to be the first point of hope for youth and families in crisis? YSS is seeking a Residential Admissions Coordinator to connect young people with life-changing treatment opportunities at our Ember Recovery Campus. This is a fast-paced, client-facing role where every conversation can change the course of a life. If you thrive on helping others, solving problems, and making things happen, we want you on our team! At YSS, you’ll be part of a team that’s passionate about creating hope and opportunity. Working here means engaging in meaningful work that makes a real difference in the lives of youth and their families. You’ll thrive in a supportive, fun, and safe environment, surrounded by colleagues who share your commitment to positive change. If you’re looking for a rewarding career with purpose, YSS is the place to be. Please note that this description is not intended to be a complete list of the responsibilities required for this position. Duties may change at any time, with or without notice. For more about YSS programs, please visit https://www.yss.org/program/.
Requirements
- Bachelor’s degree in Counseling or related field preferred (or equivalent experience).
- 2+ years’ experience in human services, behavioral health, or admissions.
- Knowledge of addiction, treatment modalities, and behavioral health systems.
- Strong customer service and sales skills — you know how to build trust and close the loop.
Nice To Haves
- Experience with EMRs and insurance verification a plus.
Responsibilities
- Be the Bridge: Field calls from families, referral sources, and agencies — helping them navigate the admissions process with empathy and professionalism.
- Make an Impact: Convert inquiries into admissions by building trust and clearly communicating the benefits of our programs.
- Ensure Quality: Oversee the admissions process to maintain clinical standards and a seamless client experience.
- Collaborate: Partner with clinical staff, insurance providers, and school registrars to ensure every detail is handled before a client arrives.
- Support Families in Crisis: Provide calm, compassionate guidance and connect them to the right level of care within YSS or other resources.
Benefits
- Medical, dental, vision, and life insurance
- Supplemental accident, critical illness, and hospital indemnity insurance
- Accrued PTO, plus paid time off for holidays, your birthday, and volunteering
- Employee Assistance Program
- Employee recognition program
- Retirement offerings
- Training opportunities
- Personal wellness programs
- PSLF Program qualification
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
