Residential Account Manager

Jack Laurie Group • Fort Wayne, IN

3d

About The Position

Home Floor Designs is seeking a driven, customer-focused Residential Account Manager to lead client relationships, drive revenue growth, and deliver an exceptional flooring experience from initial consultation through project completion.
This is a consultative sales and relationship-management role ideal for someone who thrives in a fast-paced environment, enjoys building trust with homeowners and partners, and takes ownership of results. The Residential Account Manager will balance showroom engagement, outside relationship development, and project coordination to ensure a seamless customer experience.

Requirements

• Experience in sales, account management, or consultative customer service (flooring, construction, interiors, or home improvement preferred).
• Strong relationship-building and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Detail-oriented with strong organizational and follow-through skills.
• Comfort using CRM systems, quoting tools, and sales reporting.
• Self-motivated with a high level of accountability and professionalism.

Responsibilities

• Build and maintain strong relationships with homeowners, builders, designers, and referral partners.
• Guide customers through product selection, pricing, and project expectations.
• Identify and pursue new residential sales opportunities to grow market share.
• Consistently meet or exceed sales and margin goals.
• Prepare accurate quotes, proposals, and bids for residential projects.
• Partner with operations and installation teams to ensure smooth project execution.
• Provide proactive communication and follow-up throughout the project lifecycle.
• Maintain a professional, organized, and visually appealing showroom environment.
• Ensure displays are current, clean, and aligned with Home Floor Designs brand standards.
• Create a welcoming experience that reflects our commitment to quality and service.
• Work closely with estimating, operations, and leadership teams to deliver outstanding results.
• Support continuous improvement of processes, systems, and customer experience.

Benefits

• Be part of the Jack Laurie Group, a trusted name in flooring and facility solutions.
• Collaborative culture focused on Integrity, Accountability, Candor, and Teamwork.
• Opportunity to grow your career within a stable, family-owned organization.
• Competitive compensation structure with growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed