Residential Account Manager

IGS Energy • Dublin, OH

14d • $45,000 - $45,000

About The Position

As a Residential Account Manager, you will be responsible for acquiring new customers, retaining existing ones, and promoting a wide variety of IGS products. Become a subject matter expert on all IGS offerings and utilize proven sales techniques to build relationships, renew plans, and cross-sell when appropriate, primarily via phone and email. This role is full-time and offers competitive benefits, a base salary, weekly bonus opportunity, and uncapped commissions with great opportunities for personal and professional growth.

Requirements

• Highly motivated to sell with a strong drive and desire to succeed.
• Proven understanding of the business, lives the company values, and committed to continuous learning and development.
• Exceptional interpersonal skills; ability to make a connection with a diverse array of customers and colleagues.
• Customer-focused, results-oriented, and professional demeanor.
• Strong negotiation and closing skills with a focus on education.
• Ability to interpret, analyze, and evaluate information relative to selling techniques.
• Proficient computer skills including CRM systems and Excel.
• Time management and multitasking skills.
• Ability to work a flexible schedule to ensure performance expectations are met.
• High school diploma or equivalent experience in business or related field preferred.
• Previous experience in sales, customer retention, or account management.
• Experience with dialer systems and CRM platforms.
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Responsibilities

• Acquire and retain customers by providing an exceptional customer experience, primarily via phone and email communications.
• Focus on retention of current customers while generating additional product sales.
• Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products.
• Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism.
• Keep detailed records of sales activity via CRM technology (e.g., Freshsales).
• Develop collaborative working relationships with other sales representatives and internal teams.
• Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings.
• Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner.

Benefits

• Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED