Residential Account Manager

SERVPRO Team WallNorth Versailles, PA
7d$55,000 - $80,000

About The Position

SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero! Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Compensation: Opportunity for $80,000 (base salary + commission) Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

  • Strong communication, presentation, and organizational skills
  • Ability to balance customer needs with internal processes
  • Solution-driven mindset with patience, urgency, and professionalism
  • Ability to attend daily/weekly team meetings and occasional travel

Nice To Haves

  • Knowledge of restoration, insurance, or construction industries a plus

Responsibilities

  • Convert residential leads into signed contracts
  • Serve as the main point of contact for customers, adjusters, and internal teams
  • Deliver and explain estimates, follow up with customers, and close sales
  • Provide regular project updates and ensure top-tier customer experience
  • Support invoicing, collections, and documentation as needed
  • Collaborate daily with Operations, Estimating, and Intake teams

Benefits

  • 401k +matching
  • Medical/Dental/Vision
  • Generous PTO policy
  • Training & Development
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