Resident Services, Sr. Associate, Onsite- 5 property coverage, Spanish Speaking Preferred

Enterprise Residential•Baltimore, MD

13h•$62,000 - $65,000•Onsite

About The Position

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging. Join us at enterprisecommunity.org Working at Enterprise At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey. Enterprise offers career opportunities in our offices across the country with an exceptional benefits package . Job Description Summary Participate in the development, organization, and execution of activities associated with Resident Services Department for the purpose of providing programs, activities, and services that improve the quality of life for the Residents of the Community. The Resident Service, Sr. Associate will work onsite and support the Highland Commons, Residences of Highland Commons, PV Bel Air, PV Box Hill, Woodbridge Commons communities. Spanish speaking applicants preferred, not required. Job Description Identify, plan, market, organize and conduct a variety of resident programs, activities and services. Provide excellent customer service while achieving or exceeding the company’s goals and objectives. Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Service, Sr. Associate. Provide general case management (including intake) and referral services for all residents needing such assistance. Implement and execute the Resident Service Plan. Maintain a directory of dependable and affordable service providers for commonly needed services. Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Associate along with suggestions for improvement. Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs. Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming. Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination." Develop and maintain a monthly newsletter and activities calendar. Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies. Ability to access all areas of the community. Other duties as assigned.

Requirements

Experience working with special needs populations including seniors, people with disabilities, and low- income populations.
Ability to work with culturally diverse populations.
Ability to work independently and under own initiative.
Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities.
Proficient knowledge of Microsoft Office Suite.
High School Diploma or G.E.D.
Possess and maintain a valid in-state driver’s license.

Nice To Haves

Spanish speaking applicants preferred, not required.

Responsibilities

Identify, plan, market, organize and conduct a variety of resident programs, activities and services.
Provide excellent customer service while achieving or exceeding the company’s goals and objectives.
Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Service, Sr. Associate.
Provide general case management (including intake) and referral services for all residents needing such assistance.
Implement and execute the Resident Service Plan.
Maintain a directory of dependable and affordable service providers for commonly needed services.
Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Associate along with suggestions for improvement.
Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
Develop and maintain a monthly newsletter and activities calendar.
Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
Ability to access all areas of the community.
Other duties as assigned.

Benefits

Enterprise offers a comprehensive total rewards package for you and your family.
The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support.
Enterprise allows flexible work arrangements to promote a better work-life balance.
We offer health advocacy, EAP, and mental health benefits.
We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.

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