Resident Services, Sr. Associate, Onsite- 5 property coverage, Spanish Speaking Preferred

Enterprise Community Partners•Baltimore, MD

7d•$62,000 - $65,000•Onsite

About The Position

Participate in the development, organization, and execution of activities associated with Resident Services Department for the purpose of providing programs, activities, and services that improve the quality of life for the Residents of the Community. The Resident Service, Sr. Associate will work onsite and support the Highland Commons, Residences of Highland Commons, PV Bel Air, PV Box Hill, Woodbridge Commons communities. Spanish speaking applicants preferred, not required.

Requirements

Experience working with special needs populations including seniors, people with disabilities, and low- income populations.
Ability to work with culturally diverse populations.
Ability to work independently and under own initiative.
Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities.
Proficient knowledge of Microsoft Office Suite.
High School Diploma or G.E.D.
Possess and maintain a valid in-state driver’s license.

Nice To Haves

Spanish speaking applicants preferred, not required.

Responsibilities

Identify, plan, market, organize and conduct a variety of resident programs, activities and services.
Provide excellent customer service while achieving or exceeding the company’s goals and objectives.
Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Service, Sr. Associate.
Provide general case management (including intake) and referral services for all residents needing such assistance.
Implement and execute the Resident Service Plan.
Maintain a directory of dependable and affordable service providers for commonly needed services.
Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Associate along with suggestions for improvement.
Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
Develop and maintain a monthly newsletter and activities calendar.
Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
Ability to access all areas of the community.
Other duties as assigned.

Benefits

Enterprise offers a comprehensive total rewards package for you and your family.
The base salary range for this role is $62,000/year to $65,000/year depending on level of skills and experience.
The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position.
Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance.
The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
At Enterprise, our benefits form a major component of our total rewards package.
Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support.
Enterprise allows flexible work arrangements to promote a better work-life balance.
We offer health advocacy, EAP, and mental health benefits.
We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.