Resident Services Specialist (56821)
About The Position
As the Resident Services Specialist, you’ll have a big mission. If you accept it, your mission is to handle resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!
Requirements
- Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
- Strong written and verbal communication skills.
- Intermediate computer technology skills and knowledge of MS Office Suite.
- High School or GED (General Education Diploma) required.
Nice To Haves
- Previous experience in a customer-facing/customer service role is a plus.
Responsibilities
- Serve as the primary point of contact for resident requests and concerns.
- Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
- Assisting with planning and implementation special functions and resident activities.
- Communicates with residents regarding needs and follows up on completed service requests.
- Maintains accurate resident records including contact information and correspondence.
- General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
- Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
- Assist Renewal Specialist with Renewal Program where applicable.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
