Resident Services Specialist- Standby

ACCESS, Inc•Akron, OH

1d•Onsite

About The Position

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus Director of HR, 330-376-0997 Ext 211 ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive, and holistic environment and through its programs of housing, education, advocacy, and empowerment. We are looking for a Standby Resident Services Specialist to join our 10-person strong team. This position will be on standby during their assigned shifts to come in to cover same-day unplanned call-offs. Our ideal candidate is attentive, punctual, and engaged and passionate about Social Work. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

Requirements

Demands a mature, responsible individual.
They must possess excellent skills in crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution, and basic computer skills.
Reliable transportation is required.
Must be able to pass physical and written certification training for CPR.
High school or equivalent (Required)

Nice To Haves

Experience in Social Services, Health Care, or Customer Services.
Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness.
Demonstrated knowledge of emergency medical procedures.
Social Work, Health Care, or Customer Service: 1 year (Preferred)
Driver's License (Preferred)

Responsibilities

Maintain the safety and security of residents and the shelter.
Conduct hourly building checks (doors, rooms, alarms, emergency exits) and document completion.
Monitor common areas and maintain active presence throughout the building.
Intervene and de-escalate situations per agency policy to ensure resident and staff safety.
Verify and log visitors; monitor security cameras and phone coverage.
Understand and follow emergency procedures (fire, power outage, gas/electric shut-off).
Supervise residents’ activities, enforce house rules, and assist with daily routines.
Complete shift reports, logs, and required documentation accurately.
Maintain confidentiality and adhere to all agency policies and procedures.
Prepare resident rooms, manage property storage, and assist with mail distribution.
Attend staff meetings and perform additional duties as assigned.
Remain at post until relieved; brief incoming staff on pertinent information.