MHS Resident Services Specialist

Island Palm Communities•Oklahoma City, OK

About The Position

The Resident Services Specialist is responsible to assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements. Responsible to maintain curb appeal and coordinate community activities. The Resident Services Specialist has an additional specialized job duty which may include mentoring, event planning, additional customer care duties or other specialized duties.

Requirements

High School diploma or GED required; Associate's degree in business or other related field preferred
Minimum 1 - 3 years required work-related experience
Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
Experience with computer systems required, which include web based applications and some Microsoft Office applications which include Outlook, Word, Excel, PowerPoint or Access
Ability to communicate clearly and effectively in writing with internal and external customers, able to comprehend and converse in English to communicate effectively with organization staff, clients and visitors
Ability to manage multiple assignments and tasks

Nice To Haves

Property management experience preferred
Proficiency in YARDI or other similar industry software preferred

Responsibilities

Conduct move out assessments with departing residents and assess any charge for damages
Administer move-in paperwork and home inspections with residents
Answer resident questions and assists in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries
Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards
Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status
Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs
Provide administrative support at the community center
Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program
Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing
An additional specialized job duty which may include mentoring, event planning, additional customer care duties, GOQ coordination or other specialized duties

Benefits

Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
401(k) plan with a company match
Various comprehensive Medical, Dental, & Vision plan options for you and your family
Flexible Spending Account and Dependent Care Flexible Spending Account
Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
Tuition Reimbursement program and continuous training and development opportunities
Wellness program (group challenges, seminars, gym membership reimbursement)
Employee Assistance Program
Employee Discount Programs
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families