Resident Services Program Manager
About The Position
Under supervision of the Director of Programs & Strategic Initiatives, the Resident Services Program Manager assumes responsibility for day-to-day operational management of activities and functions in the Resident Services program area, including: developing, implementing and evaluating program delivery, procedures and standards; monitoring program budgets; assisting his/her supervisor in determining program service levels and enhancements; interpreting and complying with all applicable regulations; identifying and developing funding opportunities; providing relevant advice and supervision to clerical, technical or professional staff, the public, and other agencies.
Requirements
- Commitment to the mission of the organization
- Bachelor's Degree in a relevant field (Social Work, Sociology, Education, etc.) or equivalent experience
- Minimum of three years’ management experience; preferably in the nonprofit field
- Demonstrated supervisory skills with ability to lead a team and achieve results
- Experience in budgeting, supervising programs, and program evaluation
- Excellent internal and external communication skills, including public speaking, presentation and writing skills
- Demonstrated relationship-building skills; possesses solid judgment, critical thinking skills, and a sense of teamwork and community
- High proficiency in all areas of Salesforce, Adobe, SharePoint, Microsoft Office to include Outlook, Word, Excel and PowerPoint
- Must hold a valid CA Driver's License and current automobile insurance
Responsibilities
- Implement core program/service components and oversee progress toward program outcomes at all assigned sites
- Supervise and manage appropriate Resident Services staff in the delivery of programs/services and the evaluation of outcomes
- Collect and use program data as a tool for program supervision, evaluation, and improvement
- Under the supervision of the VP, participates in the annual Resident Services budget process
- Identify, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business and educational institutions, and assist Resident Services staff to do the same
- Facilitate effective working relationships between Resident Services and Property Management staff at all assigned sites
- Assist in the development and implementation of Resident Services policies and procedures
- Recommend, develop and/or provide Resident Services related training, and other staff development resources for Resident Services staff
- Identify and secure funding for Resident Services programs and initiatives
- Track and meet grant compliance requirements and prepare and submit all required reports in a timely manner
- Under the supervision of the VP, collaborates with housing development staff working on new projects or acquisitions to determine plans for Resident Services and to provide input on physical plan decisions
- Conduct regular visual safety audits at all assigned sites to ensure the safety of residents and staff
- Actively recruit volunteers and manage the Resident Services volunteer program
- Actively participate in regional meetings related to Resident Services
- Participate in Affordable Housing advocacy
- Additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
