Resident Services Manager (77852)

PeakMade•Indianapolis, IN

5d•Onsite

About The Position

The Resident Services Manager is an expert in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by acting as the first point of contact to resident needs and requests.

Requirements

Passion for providing exceptional service and interpersonal relationships
Ability to think creatively to resolve all resident concerns
Ability to communicate clearly, concisely, and effectively in verbal and written form
High school diploma or equivalent required
Working knowledge of mail processes such as postage machine, FedEx, and UPS
Strong attention to detail and ability to anticipate needs
Exceptional planning, organizational, interpersonal, and communication skills
Proficient with the Microsoft Office Suitec

Responsibilities

Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
Takes great pride in offering helpful, friendly service for residents at all times. Greets and assists all residents in an efficient and courteous manner
Defines, communicates, and maintains high standards of service at all times
Maintains a strong knowledge of property and can guide residents and handle requests appropriately and efficiently
Partner with other support staff to develop an office support network and a reception desk back-up system
Answer calls and transfer to the appropriate employees
Issue guest parking passes
Create keycards and develop key packets for residents.
Log/Track packages
Help residents with lockouts
Check out property equipment, theater room, and other various items
Enter work orders, close work orders, and follow up with residents on completed work orders
Acts as a property ambassador to promote resident events and other marketing initiatives and programs carried out by the university
Tends to other administrative duties as assigned