Resident Services Manager

Cardinal Group Career • West Henrietta, NY

1d • $21 - $24

About The Position

As a Resident Services Manager, you are primarily responsible for providing excellent customer service, with a focus on customer satisfaction, retention, and an overall positive experience.

Requirements

• 1-2 years of customer service or related experience in an environment involving extensive resident and community relations preferred
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
• Enjoy and take pride in providing excellent service
• High-energy and great with people in person and on the phone
• Excellent verbal, written and computer skills
• Strong database management skills preferred
• High School Diploma or equivalent
• Available to work evenings and weekends
• Ability to embody the Cardinal Culture and Cardinal Core Values every day

Nice To Haves

• Resident Manager
• Property Management
• Residence Manager
• Resident Coordinator
• Coordinator
• Resident Director
• Resident Hall Director

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients and the public.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
• Serve as liaison for Community Manager with residents, guarantors, and property vendors.
• Ensure tenants are provided a clean, safe, and well-maintained community.
• Work with residents to ensure positive tenant and community relations.
• Utilize Cardinal leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
• Complete all lease applications and participate in the verification of applications.
• Notify prospective clients of results.
• Oversee the execution of all renewal campaigns as well as ensure that all renewal contacts are being completed and all renewal progress reports are being updated accurately and on time.
• Assist the Leasing and Marketing Team Lead in planning and executing all resident events.
• Maintain accurate client records in accordance with Company policy.
• Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily, weekly, monthly, and annual basis.
• Maintain and perform upkeep of the tour route to ensure curb side appeal.
• Assist residents with day-to-day tasks, as a part of the community's concierge program, while developing and creating a community.
• Participate in Cardinal U training as required.

Benefits

• Eligible to participate in the company benefits plan.
• We offer health, vision, dental, and pet insurance.
• We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees