Resident Services Manager
About The Position
The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group. Altitude Columbus is a unique housing community consisting of 166 units and 534 beds, designed with Ohio State University students in mind. This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs. The compensation range for this position is $45,000.00 - $52,000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.
Requirements
- Bachelor’s Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.
- Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
- Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
- Possess strong administrative, organization, and communication skills.
- Demonstrate a high level of integrity and professionalism.
- Ability to have a positive and innovative approach to problem-solving.
- Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
Nice To Haves
- Experience with Entrata software is preferred.
Responsibilities
- Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
- Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
- Maintain complete and accurate community files and records in Entrata.
- Coordinate the collection and documentation of all required fees from current and future residents.
- Assist in the development and implementation of marketing campaigns and special events.
- Represent the organization at local housing fairs and other various events.
- Provide updates and monitor the community website and social media pages.
- Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
- Assist with annual unit turnover and help execute move-in/move-out procedures.
Benefits
- Medical, Dental, & Vision Insurance for employees and their families
- 17 Days of PTO in your first full year + 9 Paid Holidays
- 401(k) with company matching
- On-the-job training and career development
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
