Resident Services Manager

Brookfield Properties•Columbus, OH

About The Position

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

Requirements

High school diploma / GED
1-2 Years: Customer Service and Resident Retention

Nice To Haves

High school & Vocational Training

Responsibilities

First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents.
Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.
Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
Manages the monthly social events and ensuring that all are managed under the social budget. Is the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active building and Kingsley Survey system responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines.
Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
Assist with all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.
Assists with overseeing front desk and leasing employees and scheduling, training and maintains quality of customer service as well as the experience they create.