Resident Services Manager

Housing And Community Services Inc•Harlingen, TX

About The Position

The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH).

Requirements

A bachelor’s degree in human services or a qualified social worker field is required.
A minimum of two (2) years of experience in the Human Services field is preferred.
Community Health Worker certification required or obtained within one year of employment.
Valid Class “C” Texas Driver’s License required.

Nice To Haves

Professional Service Coordinator Certification preferred.

Responsibilities

Establish and maintain relationships with the residents of assigned property(s to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property.
Facilitate intake and assessment for new residents.
Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs.
Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs.
Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help.
Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO).
Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required.
Develop and foster relationships with community service organizations and programs.
Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications.
Advocate for residents and act as a liaison for residents when needed.
Encourage residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs.
Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected.
Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements.
Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget.
Assist in creating the Bi-Annual Board of Directors reports.
Participate in team development and mandated company-wide events.
Participate in property-specific collaboration meetings, including move-ins, move-outs, property observations, upcoming events and details, team appreciation, evictions, inspections (dates and game plan), and residents’ concerns (as scheduled).
Assist residents in developing and maintaining a resident council or similar organization, if applicable.
Support Communications and Fund Development by sharing resident success stories.
Manage administrative requirements of the position, including but not limited to: a) Resident electronic files b) Data and reporting for measurement of service outcomes c) Other Administrative reports (i.e., board reports, financial reports) d) Quality Assurance Standards (i.e., Scorecard) e) NMDOH Programming Guide activities f) Program promotions (flyers, texting, social media, etc.) g) Community partnership agreements h) Memorandums of Understanding) HUD, TDHCA, LURA, and Quality Assurance Binders
MCOs and other similar partner relationships significantly influence the success and outcomes of Resident Services. Resident Services Managers will work to collaborate, perform, and protect this work for Prospera so we can maintain and grow this area of influence. These projects center around SDOH, a concept and tool in which service managers should be proficient and consistently improve portfolio-wide.
Punctuality, timeliness, and adherence to the specified work schedule and office hours are required. Additionally, services managers are expected to perform and complete their duties actively on a daily, weekly, and monthly basis or as otherwise directed by the regional services manager.