Resident Services Manager

Wesley Willows•Rockford, IL

2d•$45,000 - $55,000

About The Position

Start a meaningful career as a Resident Services Manager at Peterson Meadows, a Wesley Willows senior living community. Make a difference in someone's life every day. Join the Wesley Willows family, where your work is more than a job—it's a fulfilling journey of personal and professional growth, guided by strong ethics and a commitment to compassionate service. Why Join Us? Make an Impact: This is your opportunity to make a difference in the lives of others! Competitive Pay: Salary ranges from $45,000 to $55,000 per year, plus credit for experience Schedule: Full-time, 40 hours per week Supportive Team: We value our team members just as much as the people we serve Quick Hiring: Apply today and hear back within 48 hours

Requirements

Associate’s or Bachelor's degree in Healthcare Administration, Social Work, Gerontology, Human Services, Business Administration, Hospitality or Service Management, or a related field.
3-5 years' professional experience in Senior Living, Healthcare or Residential Services, Hospitality or customer-service focused operations with supervisory responsibilities.
An equivalent combination of training and experience.

Responsibilities

Build and maintain relationships with residents and families, review and resolve incident reports, follow up on care needs, coordinate therapy/Medicare stays, manage personal funds, and support move-ins.
Lead weekly Health & Wellness meetings, update the team on resident needs, and coordinate with doctors, families, and additional services.
Supervise and support Guest Services and Transportation staff, manage scheduling, cash handling, billing, and provide back-up coverage as needed.
Assist with hiring, training, and onboarding for all supported departments.
Coordinate in-home care and hospice services, maintain agency partnerships, and report changes in resident care.
Support marketing efforts, events, tours, mailings, and serve as backup for walk-ins and calls.
Assist Life Enrichment and Fitness staff, organize calendars and newsletters, manage budgets, petty cash, and volunteer onboarding.