Resident Services Family Services Coordinator

COMMUNITY HOUSING PARTNERS CORP•Leon, VA

39d•$21 - $25

About The Position

Community Housing Partners is seeking candidates for a Family Services Coordinator (FSC) to join our Resident Services department. We seek a highly motivated human services professional, with a strong work ethic and a dedication to serving vulnerable populations through the coordination and facilitation of services to children and families. The FSC is responsible for the implementation and coordination of service delivery to CHP residents within an assigned geographic area encompassing Williamsburg, Richmond, and surrounding localities. Building on a long-standing tradition of environmental, economic, and social responsibility, CHP is a nonprofit that has been working with private and public partners since 1975 to develop and preserve award-winning homes and neighborhoods. Together with our partners, we revitalize communities, foster stability for our residents, and promote a healthier planet for future generations. Our over 350 employees deliver a wide range of services, including real estate development, construction, energy services and training, asset management, property management, realty and homeownership, and comprehensive resident services. We champion housing stability, and our work within our communities reflects our core values of resilience, impact, and stewardship. Resident Services establishes partnerships and linkages with other service providers to develop and implement program activities focusing on three areas: Family Services, Housing Stability, and Senior Services. Our staff in these areas work with our residents to increase their quality of life by assisting them in reaching their individual goals and increasing their self-sufficiency skills. To support this work and address the needs of our vulnerable residents in multifamily communities, Resident Services relies on a dedicated internal Family Services team. The team accomplishes these goals by conducting individual and/or community assessments to determine the specific needs of each community and then intentionally connecting our residents with resources or services based on those needs. Experience working with youth populations and families in the areas of community engagement, life skills, and referrals to community-based resource services are important for this position. Excellent networking skills are essential as this position actively builds and maintains partnerships with local resources such as community agencies, schools, business leaders, and communities of faith to ensure clients have access to needed support and services. Compassion, empathy, and a strong desire to help disadvantaged populations are essential, as are creativity, active listening skills, and the ability to analyze results to determine success. Successful candidates will be able to effectively demonstrate strong problem-solving, customer service, and communication skills. The FSC works with CHP residents, partners, organizations, and more to provide a wide range of programming and services to youth, individuals, and families. Did you know that surveys of families with safe, stable, and affordable housing show fewer health problems, improved school performance, less psychological stress, and more self-assured parents and youth? Through this position, FSCs help enrich their residents, improve their self-sufficiency and life skills, and close the literacy gap – all so that families feel supported, set for success, and stable in their housing. Every day can look a little different. On any given day, you may find yourself completing reports, entering data, planning for monthly programs, at the bus stop greeting youth on their way to school, or hosting a learning lunch for people looking to apply for benefits and/or services. Whether it’s talking with residents or interacting with other CHP departments - your work will have an impact on the residents we serve. If you would like to be a driving force in helping improve the lives of vulnerable populations in affordable housing communities, then this may be the right position for you! To be successful as an FSC, one must have a passion for serving underserved populations and have experience working with youth and/or families. The best FSC exhibits excellent time management and organizational skills, is internally motivated to help others, and must be a team player.

Requirements

High School Diploma or equivalent, plus 2 years’ experience working in the human services/social services field; OR Bachelor’s degree in the human services/social services field, plus 1 year of work experience in the human services/social services field, required.
At least 1 year of experience must include experience working in an area of focus on delivering community-based programs.
Experience working with youth populations and families in the areas of community engagement, life skills, and referrals to community-based resource services are important for this position.
Excellent networking skills are essential
Compassion, empathy, and a strong desire to help disadvantaged populations are essential
Creativity, active listening skills, and the ability to analyze results to determine success.
Strong problem-solving, customer service, and communication skills.
Passion for serving underserved populations and have experience working with youth and/or families.
Excellent time management and organizational skills
Internally motivated to help others
Must be a team player.

Responsibilities

The FSC is responsible for the implementation and coordination of service delivery to CHP residents within an assigned geographic area encompassing Williamsburg, Richmond, and surrounding localities.
Conducting individual and/or community assessments to determine the specific needs of each community and then intentionally connecting our residents with resources or services based on those needs.
Actively builds and maintains partnerships with local resources such as community agencies, schools, business leaders, and communities of faith to ensure clients have access to needed support and services.
Completing reports
Entering data
Planning for monthly programs
Hosting a learning lunch for people looking to apply for benefits and/or services.