Resident Services Coordinator

2LIFE COMMUNITIES•Boston, MA

About The Position

Provide residents and their families with support to access social services, assist with resolving tenancy issues, and follow up on resident concerns. 2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We continually evolve our support services to meet the needs of our diverse residents as they age. 2Life Communities owns and operates over 1,300 affordable rental units across six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add 600-700 units over the next several years as we complete projects in active planning and construction. The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required. We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Requirements

Master's or BA Degree, with a concentration in Social Work, Gerontology, or other related fields.
Resident Services Coordinator Certification or willingness to attain this within the first year of employment
Experience working with older adults
General computer literacy with Microsoft Office products and database software

Nice To Haves

Bilingual in Spanish or Albanian preferred

Responsibilities

Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs
Advocate on behalf of residents for adequate, timely, and cost-effective provision of services
Participate in Housing and Health Care Integration Initiatives
Respond to resident emergency calls with other staff (during scheduled work hours)
Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community
Pursue avenues for additional services through private, local, state, and federal sources
Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, families, and for HUD reporting
Coordinate care across medical providers for residents and ensure a safe transition in the discharge planning with residents, families, and hospital or rehab team