Resident Services Director

Sunrise Senior Living•New York, NY

About The Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. At Sunrise, you will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality of care. As a part of this organization, you will find opportunities that provide more than just a job. Sunrise is a place where personal and professional growth is an integral part of your career experience.

Requirements

High School degree / GED required; Associate degree preferred
One (1) year experience preferred in a supervisory role or have participated in Sunrise’s Department Leadership in Training (DLIT) program
One (1) year experience preferred in assisted living/long term care, full service, hospitality and or skilled nursing industries
Ability to handle multiple priorities
Ability to perform tasks with frequent interruptions
Competent in organizational, time management skills
Demonstrates good judgment, problem solving and decision making skills
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Ability to work weekends, evenings and flexible hours

Responsibilities

Plan, develop, organize, implement, and evaluate the community’s independent living activity programs.
Work with the Resident Association Board and assist the Resident Association committee’s in activity programs to support independent living.
Assist residents based on their social, psychological, and physical needs.
Assist residents as they transition into the independent community through the move in process, after a health care stay, or time away from the community.
Responsible for operations of various departments as assigned by Supervisor to include but not limited to: security, transportation, concierge.
Provide a smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families, visitors, and team members.
Monitor the outcomes of Resident Services activities by evaluating for an enhanced quality of life.
Assist with reporting any incidents per the Sunrise and regulatory requirement for residents, families, and team members.
Assist residents in conjunction with the sales department for moving within the community.
Monitor the emergency system for the Independent Residents in coordination with the General Manager/Executive Director and other applicable departments to ensure it is updated for accurate response.
Supervise all aspects of the concierge department and their performance expectations.
Complete all required paperwork for the BOC/Controller for month end billing.
Work with the clinic/wellness department, when applicable, to ensure all aspects of the Independent Residents health is maintained in the event of an emergency.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.