Resident Services Coordinator

Boulder Housing Partners•Boulder, CO

1d•$25 - $29

About The Position

The Resident Services team fosters healthy and thriving communities and promotes opportunity for residents through a combination of strategic programming and community partnerships. Resident Services focuses on the social drivers of health, including housing stability, education, economic development and mobility, health and wellness, and population-specific services (families, seniors, people with disabilities, and people exiting homelessness). The Resident Services team provides support to 2,100 households across 40 housing communities. Resident Services promotes well-being, decreases inequities, increases protective factors, and helps all people thrive. Reporting to the Director of Resident Services, this position partners with Imagine! to provide outreach and support to individuals with intellectual and/or developmental disabilities, brain injuries, and autism (IDD, BI, autism) experiencing homelessness or housing insecurity. Coordinates housing navigation efforts for individuals with disabilities. Boulder Housing Partners. Guides individuals through skill building, assessing benefits and wraparound services, and housing eligibility. Uses community data to inform housing navigation strategy and maintains comprehensive data collection and reporting.

Requirements

Bachelor’s degree in human services, social services, psychology, public health, or related degree required.
Three plus years of experience in social work, housing navigation, disability services, or a related field.
Proven experience working in housing systems, eligibility processes, and community-based wraparound services.
Experience working with individuals with intellectual and developmental disabilities, brain injury, or autism.
Knowledge of community resources.
Knowledge of and/or experience in working with culturally diverse individuals and groups.
Sensitivity to people who have special needs, such as the culturally diverse, disabled, elderly, or chronically mentally ill.
Ability to work independently and to assume responsibility for completion of complex workload without close supervision.
Ability to handle sensitive information and maintain confidentiality.
Strong computer skills in Word, Outlook, and Excel.
Strong understanding of virtual workspace etiquette.
Valid Colorado driver’s license and an acceptable motor vehicle record.
Acceptable background information, including criminal history.

Nice To Haves

Master of Social Work or other related graduate degree preferred.
Previous experience in federally subsidized housing or human service programs.
Experience in building and maintaining relationships with local public and private providers of community and supportive services.
Experience with case management or program management software.
Knowledge of community building principles and processes.
Bilingual (English/Spanish) preferred.

Responsibilities

Provide service coordination to individual residents to support housing stability, economic development, education, and health and wellness.
Develop, implement, support, and monitor a variety of educational, social services, health and safety, and recreation programs to benefit BHP residents with IDD, BI, and autism.
Promote community building and leadership development with residents.
Work with other BHP departments to develop policies and procedures to promote resident cooperation and lease compliance.
Represent BHP and Imagine! through participation in professional organizations, meetings, and public speaking events.
Perform related duties as required by management to meet the needs of BHP and Imagine!.
Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property.
Regular, predictable attendance is an essential function of this position.
Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.

Benefits

Medical, dental, vision health plans.
Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
Paid life insurance.
Employee wellness program.
Long term disability
13 paid holidays per year plus vacation and sick leave.
Select Summer Fridays off (if applicable)
Excellent work-life programs, such as flexible schedules, training opportunities, and more.

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