Resident Services Coordinator

The Schochet Companies•Boston, MA

8d•$30 - $30

About The Position

Schochet is currently seeking a Resident Services Coordinator in Roxbury, MA. Do you want to make a difference in the lives of families in affordable/low-income housing? Can you work one-on-one with our residents to identify needs and coordinate services? Does developing relationships with community partners to bring in programs and resources that educate and engage sound exciting? Do you want to help plan events that build community and promote well-being? We have an incredible job opportunity for YOU! Schochet is a full-service real estate development and management company with a deep commitment to provide enriched housing with resident supports. Resident services are an essential part of our property management philosophy and our amazing team of 14 Resident Service Coordinators, with the support of our Director of Resident Services, play a valuable role in each of their property management teams.

Requirements

Bilingual in Spanish required.
Team player
BS in Social Work or related field or 2-3 years’ experience in social services delivery with youth and families preferred.
Pre-employment background check & drug test required.

Responsibilities

Connecting our residents to services is a primary duty of the RSC. This includes intake, education (services available and application procedures), and referrals to service providers in the general community. Some examples of service topics are home management support, financial assistance, counseling (mental health and substance use disorders), insurance, access to public benefits and food assistance.
As member of the property management team the RSC follows up on referrals from other staff regarding resident issues and concerns. Staff referrals to the RSC are often focused on challenges related to aging in place, support in maintaining housing, conflict resolution, communication, safety of residents and emergency support.
Advocate, organize, problem-solve to obtain results for residents.
Establish relationships with agencies and service providers in the community who will provide direct services to residents.
Work with property managers and maintenance to assist our residents in crisis situations or difficult situations. In addition, serve as a liaison between residents and property management staff.