Resident Services Coordinator

Brightview Senior Living, LLC • Eatontown, NJ

10h • $25 - $28

About The Position

The Resident Services Coordinator provides daily oversight and support of resident care staff to provide residents with a vibrant living experience. You will set a positive example for others to follow while leading, directing, and working alongside the team to provide engaging personal care services, medication management/assistance, support and companionship for residents. You will work closely with the Wellspring Village Director in leading day-to-day operations of the department.

Requirements

• High school diploma or equivalent certification and a minimum of three years’ experience in a senior care role or equivalent combination of experience and education.
• Certified as a Nursing Assistant, Medication Technician, Medication Assistant, or other State approved, or State required training. First Aid and CPR certified.
• Ability to function as a team leader, directing the work of others, as well as work as an individual contributor in a team environment.
• Strong verbal communication skills with the ability to interact professionally with a broad range of associates, residents, family members, and third-party partners.
• Solid written communication skills including proper grammar and professional writing.
• Ability to apply reason, logic, and problem-solving skills to resolve challenging issues.
• Ability to work in a fast-paced environment and to organize and manage multiple priorities.
• Strong customer orientation to older adults.
• Positive attitude, enthusiasm and energy.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently and genuinely demonstrates the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.
• Assists residents with activities of daily living such as feeding, bathing, dressing, toileting, hygiene, and mobility, as directed by their individual service plans.
• Where properly certified, may administer medications as needed, in strict accordance with both internal and external protocols and regulations.
• Leads the training and mentoring of co-workers and the orientation of new resident care associates.
• Serves as the lead of department and/or community in the absence of a Director or Nurse.
• Assists in creating and managing schedules and coverage for the department; fills in for shift callouts as needed.
• Monitors to ensure even distribution of workload.
• Manages the community continence program, ensures availability of adequate supplies and monitors resident charges when products are utilized.
• Manages inventory of supplies used in resident care, ensuring appropriate availability while exercising prudent expense controls.
• Assists with new hire orientation and provides input into associates’ annual reviews.
• Spot checks Medication, Treatment and Service plan sign-off sheets for accuracy and complete documentation.
• Initiates incident or accident reports and reports them to the Wellspring Village Director, Assisted Living Director, and/or Health Services Director or Manager on Duty.
• Monitors changes in residents’ functional status and personal care needs; documents observations and advise supervisors and/or clinical staff as appropriate.
• Assists in the development and updating of Resident Service Plans.
• Chaperones activities outside the community as needed.
• Monitors the community and takes appropriate action to keep the environment safe, clean, and attractive for residents, guests, and co-workers, by completing safety rounds, in apartments and courtyard daily.
• Participates in and attend all in-service training and education programs as scheduled.
• Other duties as assigned.

Benefits

• Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED