Resident Services Coordinator (On-site, PT)

Esusu•Richmond, VA

14h•$23 - $23•Onsite

About The Position

The part-time Resident Services Coordinator will serve as the on-site face of the partnership between BLDG Partners and Esusu, Inc. This role is dedicated to enhancing the lives of residents at South Pointe by providing connecting residents with Esusu tools to help with employment readiness, training and financial education, healthcare, and financial counseling. The ideal candidate is a community-oriented professional who can balance one-on-one advocacy with organized group programming to drive housing stability and financial growth for affordable housing residents.

Requirements

On-site Availability: Able to be on-site at South Pointe Landing for one full day per week (approx. 7-8 hours), with the option to split into two half days if preferred. Occasional evening hours may be required for workshops or community events.
Experience: 2+ years in social services, community organizing, resident services, or case management (experience in affordable housing preferred).
Communication: Strong interpersonal skills with the ability to build trust with diverse populations. Comfortable working with residents 1:1 or hosting workshops for groups.
Tech Savviness: Comfortable using digital platforms (apps, SMS, webforms) and explaining financial tools and technology to others. Comfortable setting up a projector and slides for workshops. Must have their own laptop and smartphone, as company devices are not provided; necessary security apps and tools will be installed on personal devices.
Knowledge: Familiarity with how to help residents engage with local social services resources, including healthcare clinics, workforce development boards, and utility assistance programs.
Attributes: Self-starter capable of working independently on-site; empathetic but professional.

Responsibilities

Conduct regular on-site office hours to provide one-on-one resident support.
Host "Sign-up Workshops" to provide residents with more information about financial health resources available to them and onboard residents to the Esusu app for rent reporting, credit building and flexible rent payments.
Act as a navigator, connecting residents to the Esusu app to find and utilize local and national resources to help with financial stability and general wellbeing.
Assist residents to sign up for Esusu’s career advancement programs that help with skills assessment, resume building, interview preparation, and connections to job placement support.
Help residents navigate the Esusu app to identify opportunities for adult education (GED prep, ESL, literacy) and vocational/computer training.
Guide residents toward Esusu discounted health programs, mental health counseling, and medical debt support; promote discounted telehealth and prescription savings. Support residents to take advantage of free trial month.
Help residents access resources within the Esusu app to educate on landlord/tenant rights, homeownership planning, and money management.
Organize and facilitate Quarterly Workshop Series co-designed with property staff based on resident feedback.
Promote virtual financial education workshops focusing on credit improvement and small business development.
Increase awareness and engagement by distributing branded marketing materials (flyers, signage, digital resources) to ensure high participation rates.
Track resident participation and qualitative "success stories."
Collaborate with the Esusu Program Lead to provide data for quarterly impact reports.
Coordinate closely with on-site property management to ensure alignment with community goals.