Resident Services Coordinator (Agawam & Ludlow)

Way Finders•Agawam, MA

1d•$22 - $25•Onsite

About The Position

Resident Services Coordinator (Agawam & Ludlow) Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Resident Services Coordinator in our Property Management department. The Resident Services Coordinator will further our mission by coordinating support services, initiating referrals, and advocating for frail or at-risk tenants. Wage starts between $21.50 and $24.75 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/MVR. The candidate will work fully onsite, covering properties located in Agawam and Ludlow, MA. Some occasional travel to other sites may be required to meet program needs.

Requirements

3 years’ equivalent experience in social/human services, or a related role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
Bilingual (Spanish/English) written and verbal skills required
Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
Ability to assess priorities, organize, and operate in a flexible manner
Clear, effective, and timely communication skills
Valid driver’s license with acceptable driving record; reliable vehicle
CORI

Responsibilities

Coordinate support services for tenants by initiating referrals and providing advocacy; counsel tenants on available resources and provide assistance in accessing services as needed and appropriate
Maintain accurate client case files in a timely manner
Develop and maintain database of appropriate resources in a proactive, organized manner
Promote participation and involvement in local senior centers, libraries, etc., to foster a continued link to the community, in an informed, individualized, and empathetic manner
Develop partnerships with service providers to ensure comprehensive and seamless service delivery
Ensure materials are accessible for all tenants (e.g. large print)
Liaise between tenants and property managers
Identify and communicate in a timely manner any issue that may adversely affect the department or agency