Resident Services Coordinator

Waterton Search • Raleigh, NC

1d

About The Position

We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence. With over 27 years of investment and property management experience, we strive to exemplify what we call Resitality®. We're looking for a talented Resident Services Coordinator to join our team! Waterton Residential is currently seeking an energetic, professional, personable, and customer service oriented Resident Services Coordinator! As Resident Services Coordinator, you will respond to resident inquiries and concerns and provide community information to residents. You will conduct move-in orientation to new residents and follow up with residents following service completed in their home to ensure satisfaction. Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.

Requirements

• Passion for providing exceptional customer service
• 1+ years experience in a customer service role
• High School diploma or equivalent required
• Strong problem solving skills
• Valid driver’s license may be required
• Evenings, weekends and/or holidays may be required

Responsibilities

• Respond to resident inquiries and concerns
• Provide community information to residents
• Conduct move-in orientation to new residents
• Follow up with residents following service completed in their home to ensure satisfaction
• Exceed resident expectations and providing exceptional customer service

Benefits

• Competitive compensation and incentive program participation.
• Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and even pet insurance.
• Generous Paid Time Off and holiday schedules.
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement.
• Employee discounts and wellness initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees