Resident Services Coordinator

Courtyard Estates at Hawthorne Crossing•Bondurant, IA

1d•Onsite

About The Position

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values. Essential Functions: The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Healthcare Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP) Follow residents’ ISP and daily task sheets Communicate changes in resident status or home situation to appropriate supervisors Utilize standard precautions and infection control procedures Follow written instructions and request assistance when needed Maintain a safe and clean resident environment Exhibit a caring and respectful attitude toward residents and their property Assist with activities and encourage resident engagement and participation Uphold confidentiality of residents and coworkers (HIPPA) Provide assistance with: Personal hygiene Changing bed linens and making beds Toileting and incontinent care Nutritional and fluid intake Dressing Ambulation and transfers Positioning Medication reminders Perform other duties as assigned within scope of practice Culinary Prepare schedules for Cooks and Culinary Service Aides Ensure quality food preparation and presentation Plan menus minimizing leftovers Prepare food, serve meals, and clean dishes Develop and update the full-service “Anytime” menu Maintain food storage and rotation Order food and supplies as needed Maintain a three-day supply of dry goods for emergency situations Maintain inventory of kitchen equipment, food, and supplies and complete annual inventories Comply with food storage, sanitation, and hazardous material regulations Monitor temperatures and cleaning schedules Ensure proper sanitation practices and train appropriate staff Conduct culinary service meetings Use proper body mechanics when lifting or pushing carts Miscellaneous Participate in hiring and training staff Enforce and comply with PPE requirements Train new employees on job duties and Policies & Procedures Attend bi-weekly and mandatory in-service meetings Follow all community and company policies and the Employee Handbook Report unsafe conditions immediately Perform other duties as assigned

Requirements

Culinary experience
Healthcare experience
Leadership experience
Professional and welcoming demeanor
Excellent communication skills
Strong organizational skills
Good work ethic
Listening and problem-solving skills
Genuine interest in the aging process and elderly care
Strong commitment to providing quality services
Decision-making, budgeting, and goal-setting abilities
Open to change and learning
Ability to empower staff and work as part of a team
Compassionate and patient approach
Ability to take direction and respond effectively to supervision
One to three years of experience and/or training in healthcare and/or culinary services, or equivalent education
One to three years of managerial experience, preferably in healthcare
Regular standing, walking, sitting, reaching, and use of hands
Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling
Ability to lift up to 50 pounds occasionally
Indoor, climate-controlled work environment
Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks
Continuous interaction with residents and family members under stress
Position is considered safety-sensitive

Responsibilities

Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)
Follow residents’ ISP and daily task sheets
Communicate changes in resident status or home situation to appropriate supervisors
Utilize standard precautions and infection control procedures
Follow written instructions and request assistance when needed
Maintain a safe and clean resident environment
Exhibit a caring and respectful attitude toward residents and their property
Assist with activities and encourage resident engagement and participation
Uphold confidentiality of residents and coworkers (HIPPA)
Provide assistance with: Personal hygiene, Changing bed linens and making beds, Toileting and incontinent care, Nutritional and fluid intake, Dressing, Ambulation and transfers, Positioning, Medication reminders
Perform other duties as assigned within scope of practice
Prepare schedules for Cooks and Culinary Service Aides
Ensure quality food preparation and presentation
Plan menus minimizing leftovers
Prepare food, serve meals, and clean dishes
Develop and update the full-service “Anytime” menu
Maintain food storage and rotation
Order food and supplies as needed
Maintain a three-day supply of dry goods for emergency situations
Maintain inventory of kitchen equipment, food, and supplies and complete annual inventories
Comply with food storage, sanitation, and hazardous material regulations
Monitor temperatures and cleaning schedules
Ensure proper sanitation practices and train appropriate staff
Conduct culinary service meetings
Use proper body mechanics when lifting or pushing carts
Participate in hiring and training staff
Enforce and comply with PPE requirements
Train new employees on job duties and Policies & Procedures
Attend bi-weekly and mandatory in-service meetings
Follow all community and company policies and the Employee Handbook
Report unsafe conditions immediately
Perform other duties as assigned