Resident Services Coordinator

Asset Living•North Charleston, SC

8d•$15 - $30•Onsite

About The Position

The Resident Services Coordinator is responsible for overseeing all aspects of resident relations, activities, communication, and community outreach. The Resident Services Coordinator works closely with the Community Manager to develop and maintain a residential environment conducive to the overall success of the property. The Resident Services Coordinator serves as a representative of the community office.

Requirements

High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to understand and perform all onsite software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

Resident Relations Management
Regular/daily onsite attendance is required
Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
Coordinate Monthly newsletters and implement educational programming model for social events.
Oversee new and existing resident community outreach and community development.
Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Personnel Management
Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
Promote harmony and quality job performance of staff through support and effective leadership.
Ensure staff compliance and consistency with Company policies and procedures.