Resident Services Coordinator II - Aries at Bitter Lake

Bellwether Housing • Seattle, WA

7d • $35 - $42 • Hybrid

About The Position

The Resident Services Coordinator II supports Bellwether Housing residents by offering available resources and referrals to community members while helping build and maintain a sense of community. This Role will support residents of the Aries at Bitter Lake and Stone Way Apartments, multi-family communities in Seattle’s North Seattle neighborhood, serving a diverse group of residents.

Requirements

• 4 years of direct experience providing services to low-income households, people experiencing homelessness, seniors, and/or adults with disabilities, preferably including the provision of information and referral services in a housing setting.
• Demonstrated ability to work with diverse populations, including multiculturalism, age, and those with disabilities.
• Demonstrated ability to effectively intervene in crisis situations and make appropriate referrals.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health and substance use disorders and familiarity with the mental healthcare system.
• Excellent oral and written communication skills.
• Proficiency in the MS Office suite, i.e., Word, Excel, PowerPoint, and Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation and conflict resolution.
• Ability to maintain regular, reliable attendance records.
• Must be on site up to 32 hours per week.
• Occasional weekend and evening shifts.

Nice To Haves

• Familiarity and experience with social service resources, mental health, and substance use treatment services for low-income families in the Seattle area and Washington State.
• Bachelor’s degree in social work, human services, or related field - four years of equivalent professional experience may be substituted for a degree.

Responsibilities

• Provide comprehensive resources and referrals to residents to help maintain housing stability.
• Follow up on referrals and services, providing advocacy for resident needs, ensuring that the resident is connected to appropriate, effective services in a timely manner.
• Respond to crisis situations promptly using de-escalation techniques and a trauma-informed care approach. Initiate action as required, including contact with emergency response systems.
• Familiarity with working with DCRs/CPS/APS and making appropriate referrals to these agencies.
• Conduct ongoing outreach to all residents, including visiting residents in their homes as needed.
• Maintain the confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Liaise between Bellwether residents and external service agencies. Maintain and facilitate relationships with service agencies, including initiating new partnerships.
• Inform residents about community resources and services, arrange for on-site events with community partners, and provide ongoing educational and social programming at the building.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Relate to others professionally, respecting individual and cultural differences. Work to build cultural competence and understand how cultural background might influence the need for varying approaches with different residents.
• Collaborate with the Property Manager and other site staff to resolve resident issues.
• Assist with resident complaints and concerns, escalating them to the Property Manager as needed.
• Provide robust eviction prevention efforts.
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff.
• Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Complete all reports in an accurate and timely manner.
• Complete all required training courses each year.
• Follow Bellwether principles, policies, and procedures while embodying Bellwether values.

Benefits

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level