Resident Services Coordinator II - Aries at Bitter Lake

Bellwether Housing • Seattle, WA

6d • $35 - $42 • Hybrid

About The Position

The Resident Services Coordinator II supports Bellwether Housing residents by offering available resources and referrals to community members while helping build and maintain a sense of community. This Role will support residents of the Aries at Bitter Lake and Stone Way Apartments, multi-family communities in Seattle’s North Seattle neighborhood, serving a diverse group of residents.

Requirements

• 4 years of direct experience providing services to low-income households, people experiencing homelessness, seniors, and/or adults with disabilities, preferably including the provision of information and referral services in a housing setting.
• Demonstrated ability to work with diverse populations, including multiculturalism, age, and those with disabilities.
• Demonstrated ability to effectively intervene in crisis situations and make appropriate referrals.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health and substance use disorders and familiarity with the mental healthcare system.
• Excellent oral and written communication skills.
• Proficiency in the MS Office suite, i.e., Word, Excel, PowerPoint, and Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation and conflict resolution.
• Ability to maintain regular, reliable attendance records.
• Must be on site up to 32 hours per week.
• Occasional weekend and evening shifts.

Nice To Haves

• Familiarity and experience with social service resources, mental health, and substance use treatment services for low-income families in the Seattle area and Washington State.
• Bachelor’s degree in social work, human services, or related field - four years of equivalent professional experience may be substituted for a degree.

Responsibilities

• Provide comprehensive resources and referrals to residents to help maintain housing stability.
• Follow up on referrals and services, providing advocacy for resident needs, ensuring that the resident is connected to appropriate, effective services in a timely manner.
• Respond to crisis situations promptly using de-escalation techniques and a trauma-informed care approach. Initiate action as required, including contact with emergency response systems.
• Familiarity with working with DCRs/CPS/APS and making appropriate referrals to these agencies.
• Conduct ongoing outreach to all residents, including visiting residents in their homes as needed.
• Maintain the confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Liaise between Bellwether residents and external service agencies. Maintain and facilitate relationships with service agencies, including initiating new partnerships.
• Inform residents about community resources and services, arrange for on-site events with community partners, and provide ongoing educational and social programming at the building.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Relate to others professionally, respecting individual and cultural differences. Work to build cultural competence and understand how cultural background might influence the need for varying approaches with different residents.
• Collaborate with the Property Manager and other site staff to resolve resident issues. Assist with resident complaints and concerns, escalating them to the Property Manager as needed.
• Provide robust eviction prevention efforts.
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff. Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Complete all reports in an accurate and timely manner. Complete all required training courses each year. Follow Bellwether principles, policies, and procedures while embodying Bellwether values.

Benefits

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level