Resident Services Coordinator I (Part-time 24 hours/week) - Seacliff Highlands, Aptos

Eden Housing•Aptos, CA

1d•$25 - $30•Onsite

About The Position

The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles (universal, targeted, intensive) to residents at single or multiple assigned properties. The RSC I provides first level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma-informed, coaching-based practice to advance resident stability, mobility, and wellbeing outcomes. Working under supervision of the RSM, the RSC I delivers Tier 1 universal programs directly (workshops, wellness checks, community events), provides coaching-based first level support to residents across domains, and facilitates warm handoffs to partner-delivered specialists when intensive or specialized services are needed. The role ensures accurate documentation in EHRSI's CRM (Salesforce), embeds equity and resident voice into daily practice, and contributes to EHRSI's partnership-enabled, cost-neutral service delivery model. Impact: The ability to effectively coordinate first level support and facilitate appropriate specialist referrals directly impacts EHRSI's mission by allowing residents to maintain housing stability for longer periods, enhancing quality of life, and advancing equity and opportunity for all. Role Parameters Caseload Ratio: Approximately 25-60 active resident relationships at across assigned properties (aligned to 1:150 family, 1:125 senior, 1:100 PSH ratios) Deployment: Site-based; assigned to one property (family, senior, or supportive housing) Location: Varied property locations across EHRSI portfolio Transition Note: In 2026, RSC I roles operate within existing staffing, focusing on tiered bundle delivery and accurate outcome tracking. From 2027 onward, RSC I becomes part of a regional operations structure supported by Partner-Delivered Specialists (Youth, Health, Financial Coaching) and central functions (Training & QA, Outcomes & Analytics, Resident Voice, Partnership Development).

Requirements

1-2 years of experience and/or training in human services, community outreach, customer-facing roles, or related fields OR equivalent combination of education and experience
Entry-level candidates with strong interpersonal skills and willingness to learn will be considered
Must have access to reliable transportation to travel during the business day to Eden properties, training sites, and retail stores
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and other legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information to top management, public groups, and officials, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
Ability to produce budgets and analyze financial reports, income statements and perform cost analyses.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work independently and as part of a team; good time management and prioritization skills
Demonstrated commitment to equity, inclusion, and resident-centered service delivery; commitment to recognizing residents' knowledge and experience as a valuable resource

Nice To Haves

Training or experience working with diverse cultures and specific populations (families, seniors, people with developmental disabilities, chronic mental illness, HIV/AIDS)
Crisis and mental health experience
Experience conducting community assessments, applying principles of conflict management and/or de-escalation techniques
Experience organizing community groups, events, and programs
Knowledge of services available in local counties
Familiarity with affordable housing sector and supportive services delivery models
Knowledgeable of trauma-informed care, mental health 101, housing first principles, harm reduction
Experience with permanent supportive housing
Understanding of procedures and eligibility for federal and state entitlement programs
Ability to speak a second language preferred
Demonstrated ability to establish trusting, confidential relationships
Ability to work some evenings and weekends, as required

Responsibilities

Service Delivery & First Level Support (Across Domains)
Crisis Response, Safeguarding and Conflict Resolution
Community Resource Navigation & Partnership Coordination
Trauma-Informed Care and Resident Relationship Building
Data, Outcomes and Accountability
Property Management Collaboration and Site Team Integration
Team Collaboration and Organizational Learning

Benefits

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.

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