Resident Services Associate

Associa • Sterling, VA

5h • Onsite

About The Position

Associa is hiring a Resident Services Associate to manage the front desk and provide administrative support to homeowners at its large scale HOA community in Potomac Falls, VA along the Potomac River.

Requirements

• 2+ years of front desk, concierge, or administrative experience.
• Customer service drive, team oriented, and collaborator.
• Excellent communication skills, written and spoken.
• Well-versed in MS Office Suite (Word, Excel, Outlook)
• Ability to prioritize tasks, manage time effectively, take the initiative, and be proactive in work habits.

Responsibilities

• Meet and greet homeowners, visitors, guests, vendors, and contractors.
• Research and respond to inquiries in-person, by phone and email
• Manage all mail and email correspondence to homeowners.
• Activate and issue key FOBs, pool passes, gym cards, and access cards.
• Receive, sort, distribute, and track mail, packages, and deliveries.
• Maintain office supply inventory and order when necessary.
• Assist in entering, updating, and closing out work order tickets in the system.
• Fax, file, and scan document.
• Assist in planning and executing community events.
• Assist in reviewing, coding, and researching billing concerns.
• Other projects as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees