Resident Services Associate, 8899 Beverly

PMP Management LLC•West Hollywood, CA

12d•Onsite

About The Position

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Resident Services Associate at 8899 Beverly Blvd, West Hollywood, CA. Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our growing team. The ideal candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. The Resident Services Associate will be based at the front desk and lobby of 8899 Beverly, a luxury high-rise residential community in West Hollywood. This position serves as the primary contact for residents, vendors, and guests, and provides a variety of administrative, hospitality, and support services to ensure efficient front desk operations.

Requirements

3–5 years of administrative experience.
Commitment to providing exceptional customer service.
Professional and friendly demeanor.
Associate degree or higher preferred.
Strong organizational skills.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Ability to work weekends and evenings.
Ability to work holidays if they fall on a scheduled day/shift.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to maintain professionalism in all interactions.
Ability to manage multiple tasks while maintaining attention to detail.
Knowledge of basic office procedures and front desk operations.
Proficiency with Microsoft Office applications (Word, Excel, Outlook).
Ability to learn and use property management and package tracking software.
Strong problem-solving skills with the ability to address resident concerns effectively.
Strong Attendance and Commitment.

Responsibilities

Greets and acknowledges every visitor, vendor, and resident in a professional and friendly manner.
Assists residents with processing work orders and other administrative tasks.
Assists residents with payment via the gateway kiosk/online portal.
Tracks residents’ packages and notifies residents of deliveries, including calls for perishable packages.
Utilizes the Front Desk Pass Down Log to keep co-workers aware of resident requests, messages, and visitors throughout the scheduled shift.
Is knowledgeable of the 8899 Beverly Front Desk Manual and executes the directives included within in a professional and courteous manner.
Ensures that the telephone is answered promptly and messages are handled courteously, accurately, and in a timely manner; all messages are written in the Front Desk Pass Down Log.
Reads and understands the HOA Rules and Regulations and assists with the enforcement of minor violations or noise/nuisance reports when the General Manager and Assistant General Manager are not on-site.
Emails the Assistant General Manager and documents any reservation requests in the Front Desk Pass Down Log so that Management can verify and confirm availability.
Performs additional duties as assigned by the General Manager or Assistant General Manager.