Resident Services Assistant

Four Seasons • Denver, CO

12d • $24

About The Position

The Residential Page plays an essential role in ensuring an exceptional living experience for all residents. This position is responsible for the prompt and accurate delivery of resident parcels, serving as the primary point of contact for all House Car services, and responding to resident requests with efficiency, professionalism, and adherence to our established core standards. In addition to daily responsibilities, the Residential Page will have opportunities to support and collaborate with the Residential Concierge team. This includes taking on additional tasks as assigned by Residential Leaders or Concierges, allowing for cross-training, skill development, and career growth within the department. The ideal candidate demonstrates flexibility, strong communication skills, and a commitment to delivering outstanding service in every interaction.

Requirements

• High School Graduate
• Professional and courteous attitude; deals effectively with all levels of internal and external contacts
• Ability to promote positive relationships with all unit owner
• Ability to focus attention on details be well organized and follow up
• Ability to work with minimal supervision
• Ability to work cohesively with other departments as part of a team
• Ability to maintain confidentiality of unit owner information and designated data
• Ability to be a clear thinker who can remain calm in pressure situations
• Ability to ascertain unit owner’s needs and comply with such to ensure satisfaction
• Ability to promote positive relationships with all unit owner
• A successful candidate will have a flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays

Responsibilities

• Assist residents with door , luggage, transportation requirements, parcels, groceries, etc.
• Provide information regarding hotel events, outlets and amenities
• Answer telephones at the residence’s concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
• Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Manager
• Utilizes a variety of software programs to accurately input special arrangements ( i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing
• Updates homeowner profiles with any relevant information.
• Manage and provide access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers.
• Controls entry doors and elevator/lift access
• Assists Resident ial Concierge with responsibilities and duties in their absence or due to heavy volume periods.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .

Benefits

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Paid Time Off and Holiday pay
• Discounted RTD Flex Pass for employees
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees