Resident Services Administrator

Akam Associates Inc • New York, NY

2d

About The Position

We are seeking a Resident Services Administrator to join our team and manage our "Front of the House" operations. The successful candidate will be responsible for ensuring the highest services levels and include responsibilities coordinating residential move-ins and move-outs, liaising with and facilitating unit alteration projects, drafting community newsletters and updates, managing the condo's social media, organizing resident programming and events, implementing hospitality best practices, and training front staff. The ideal candidate will have a background in hospitality, be a people person, well-spoken, outgoing, and cordial. This position reports to the General Manager.

Requirements

• Bachelor's degree in Hospitality Management or related field
• At least 2 years of experience in hospitality management
• Excellent communication skills (both written and verbal)
• Ability to work in a fast-paced environment
• Strong organizational skills
• Ability to work well with others
• Ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office Suite

Responsibilities

• Coordinate resident move-ins and move-outs and resident orientations
• Oversee Quality Assurance on resident requests
• Liaise with unit alteration projects
• Draft community newsletters and updates
• Manage the condo's social media accounts
• Organize resident programming and events
• Implement hospitality best practices
• Train doormen on hospitality best practices
• Oversee the receiving and package room

Benefits

• 401(k) Retirement Plan Matching
• Health Insurance
• Dental insurance
• Vision Insurance
• Ancillary Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Company Events
• Employee Assistance Program
• Employee Referral Program
• Employee Engagement Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees